Presidents Choice Financial MASTERCARD Consumer Reviews

Numerous requests for statements to back up the balance due were ignored for almost a year and still waiting... Trying to pay an account here on behalf of an ailing relative but just keep getting demands from the Collection agency. No response to letters requesting statements, which stopped last August. I would not recommend PC Financial M/C or its financial services if this is the best they can do.

So not impressed with this company.
Waiting on hold, 45 minutes one day, one hour another day. No answer. Just cut off. Online messaging is frustrating. Someone calls me and leaves a message 'call us back'. No point, you don't answer. And they are charging me $10 each to send me some missing statements that I need so I can straighten out the missing optimum points they also screw up on.
I'm looking for another credit card with good reward points...

I have had this card with them for over 7 years. I may have been late to pay maybe a hand full of times. My credit limit was $2900. I've been using it and making payments monthly. I made a payment of $2600 towards my card after selling my camper. Went to use my card at the dentist and was declined. Checked my balance and my limit was dropped to $1000. This is their response. "We make every effort to ensure that your President's Choice Financial Mastercard meets your needs. Due to your recent account history, we have decided that a lower credit limit would better suit your requirements at this time. Your credit limit has been lowered, effective immediately." First off, as a loyal paying customer, how is the drop in limit meets my needs... No way in hell it does. AND HOW WOULD A DROP IN CREDIT LIMIT BETTER SUIT MY NEEDS. WHEN I NEEDED THEM THE MOST, I WASN'T ABLE TO PAY FOR MY $1600 DENTAL SURGERY. I had to empty what little savings I had after taking my kid to a sick kid's hospital. DON'T WASTE YOUR TIME ON THIS CARD... THEY ARE A JOKE OF A COMPANY. I will be avoiding every company that offers PC Optimum points. GO...YOURSELVES PC.

I had a limit of $3000. Then all of a sudden $4000 shows up on my card. They can’t figure out why and won’t give me my money back. One employee blamed it on internet charges. $1000 interest charges!?! That’s ridiculous and a blatant lie!!! I will never bank with this awful company again!!!

It is deplorable! Don’t use this service, it is a shameful company. Wait time more than 1 hour, 3 times calling and still can not resolve my issue since no one answer. I wish you all the worst.

TERRIFYING EXPERIENCE! On the phone, the representative actually swore at me. First, I had been waiting a long time to speak with someone, and when I did, a representative answered the phone. The agent misled me on the app because she didn't understand how it operated or where the prompts were located. I became irritated and requested to talk with a supervisor. When the supervisor answered the phone, he didn't care about my wait time or the fact that his representative didn't know how to navigate the app; instead, he yelled at me and swore. When I tried to refocus the conversation back to the original argument of the dispute he started to tell me that the transaction came out from the other card on the account and when I was telling him that he is wrong, it came out of the other card, he hung up the phone. As per their corporate policy, the call was recorded, and I'm hoping that someone will be able to listen to it. His tone, demeanour, and reasoning left me speechless. I'm now on the phone, attempting to cancel the account, and have been waiting for another 20 minutes to speak with someone. The worst experience I've ever had, and they effectively stole my money. $59.99 for four consecutive months in a row.

The card was compromised and I cancelled it on May 22/2022.
Called right away and froze my account. The card was replaced and mailed out on the 26th. Did it take them 4 days to cancel and replace the card?
It is now June 11th and still nothing. They say it is 8 - 10 business days, but it's been longer than that. They are blaming Canada Post but if they know this, why are they sending it through snail mail.
I called on Monday (6th) and they told me it's too early to cancel the replacement. I called on Friday and they sent me through to the specialist.
Long story short, no card, no customer service, and no manager to explain my experience and she did not seem to understand what I wanted.
Not sure who or where the call center is, but it is a huge waste of time and energy... AND STILL NO CARD OR RESOLUTION.

Very bad customer support. One time they made me wait longer than 1 hour and never answered the call so you can't dispute any unfair charges. Another time they finally picked up my phone call after one hour and 20 minutes hold on the phone, but they are very slow to answer my one question. It is a very frustrating process. I definitely suggest you never have to use this product.

They called us about 3 months ago to confirm our address since somehow one statement was returned undeliverable, 6 MONTHS before they phoned us!!? The address was correct. Later we realized the card was expired as of 01/22 but no new card ever showed up. Phoned them to ask what was going on, and they said they would send out new cards for my husband and me, although my husband never had one in the first place!? A month or so later nothing showed up. Phoned again and after 3 HOURS total wait on hold to find out they canceled the card due to inactivity. Nobody told us it was canceled and the only reason it had no activity is because they failed to send a new card in the first place!
So instead I phoned another bank and had a second card ordered in less than 10 minutes.
Never again PC Financial.

There was fraud activity that happened on my account. On calling PC one of the representatives told me that this happened on their behalf, it wasn't fraud and the amount will be refunded. After a month-long wait, nothing reverted. On the second time call, they said it was a fraud activity by someone and nothing was on their behalf. I requested again to settle down this problem but after another month, they didn't come up with any solution. All the time I had to be there in queue for hours. Now finally they waved off the fraud charges but kept on charging me interest associated with this transaction despite making a complaint several times. Their representatives don't know how to handle the situation.