Presidents Choice Financial MASTERCARD Consumer Reviews

Tried to make a large purchase and it was declined, I had enough credit. I called customer service and the call had to be escalated 3 times (this took about 45mins of waiting). I was eventually told that because it was a large purchase it was being flagged and so I can use the card for smaller purchases and try the large purchase and it may or may not go through because it’s being flagged as suspicious and there was nothing the supervisor could do for me. This makes 0 sense, I have the credit, why can’t I make a large purchase if I’m consenting? Cancelled the card immediately.

So disappointed with President Choice Mastercard Company they couldn’t detect fraud transactions not even once but twice!!! Unlike other Mastercard Company if they see a suspicious transaction they always informed the client if they are the ones who did it or not for security reasons. If I could rate it as ZERO I will so disappointing and they couldn’t reverse the transactions that the scammers charged to our credit twice. How could this Company run their business and could not detect scam and fraud transactions!!!

They publish and promise to give 30 points at no-frills and other stores and 45 points at shoppers drug mart but never received points automatically. You have to send inquiries always and they will respond by saying points will be added but...

I've had a PC MC for years to get extra PC points but it is so not worth it. There are always problems and you cannot get through to talk to someone. I have been on hold for over an hour (and it's not the first time) just to try and resolve something simple. It is a waste of time and definitely not worth the headache. I will be cancelling it immediately!!!! They should be ashamed.

I write this while still on hold for 1:30 and counting. There is plenty of room on the card but my transactions stopped going through. I tried the support messaging system with no response. Then called the support line > waited 40 minutes > was told by an agent I needed to be redirected to security because they put a hold on the card. He said it would be 5 minutes > now 40 minutes later I haven't heard from anyone and seem to be in the original queue. The card made sense for us a bit during the pandemic, but it's not worth the headache and definitely a better option to go for a travel card now.

Their customer service is a joke. Expect to have your call be on hold for 40+ minutes only for some representative to come on and say something along the lines of “I’m not quite sure how to help you”

Incompetent staffs. Took forever to reach to a live agent. Staffs were rude and unable to identify or reactive my new card. Poor judgment skills

I've been a PC Financial Mastercard holder for almost 10 years. Everything was fine until one day my card had been compromised. That is when the nightmare began. I've spent the last 6 months being sent from department to department, fighting them over the fraudulent transaction. To this day I'm still fighting them over it. The disorganization is horrible. Stay far far away from PC Financial if you value your sanity. You've been warned

I went through 4 customer service representatives to resolve the same account issue, and I still couldn’t get it resolved. The last time I called, I asked to speak to a supervisor, but the representative insisted on resolving the issue herself and again failed me. This PC Financial MasterCard is not worth the hassle of their customer service representatives. I strongly do not recommend this product!

Des heures d'attentes au téléphone. Des dizaines d'appel sans que personne ne réponde. Des courriels de plainte sans aucun retour.