Presidents Choice Financial MASTERCARD Consumer Reviews

Waiting time to answer a client is more than 30 minutes… somebody answer and he will transfer you to another line and another 15 minutes.
Why not send me an email on how to resolve the problem rather than saying contact the number on my log-in page.
This is poor customer service...

The points are great and rack up fast and make it hard to cancel this card.
If you need to speak to someone, be prepared to wait. I waited over an hour three times and had to hang up. Responses through the portal can take over a month IF they respond at all and they make so many errors in their response and you end up having to start again. I got through the line only once and the connection was poor, the person didn't understand and put me on hold for over an hour twice. I cannot understand how such a big retail name such as PC would put up with this - it puts their name in a very unflattering light. I guess they are too big to care.

I called them at 7:20 am and I waited at least 45 minutes and finally gave up in desperation!
I then called back at 4:30 pm and it then took 75 MINUTES ON HOLD before a live person finally came on the line. I then had to be transferred to a 2nd person due to a search back to 2020 and that was another 20 minutes on hold before the 2nd person finally answered.
Very unprofessional for PCF to keep their customers on hold for so long.
It seems like management could care less about long waits in the queue, and call abandonment.
Now customer service is open from 7 am to 11 pm whereas it used to be open 24/7.
Customer service has really gone downhill here at PCF. Seems like the bean counters in upper management are more focused on saving money rather than providing quick and efficient customer service.

I have had this credit card for under a year and twice have had to argue points that should have been added to my account. One of the promotions was: spend $60 at shoppers and get 20000 points. I spent $75 and got no points. Sent a note letting them know something is wrong. They told me I only spent $35. When on my PC the credit card clearly says I spent $75. Now it has happened again spend $100 get 25000 points. The response from PC we can't find that promotion. The funny thing is they just sent me the promotion again to my email. The PC insiders are a ripoff. The only thing that might be good is free pick up from my experience. Expect a lot of missing items in your order.

They make it all almost impossible to speak to a CSR. Every time you call they are having higher than usual call volumes. They only want you to use their automated system. If you ask to have a call back they never do. Worst experience ever.

The card has good perks for free low-end cards if you never have any questions. If you need to reach them, no one ever picks up the phone, you can do most of the things on the app or online but if you are stuck, you are screwed. If you get lucky & someone picks up the phone they will give you the dumbest answer possible.

The customer services is bad and they make it hard to dispute a transaction. My calls to customer services often got disconnected and I would have to call back again to wait in line again.

I usually use my other cards for higher-value purchases for better benefits. The only benefit Master World Elite (MWE) is for a few groceries from buying at your store.

I am a long-standing customer of PC Financial which offered to me this Master World Elite (MWE) card that I did not even apply for.

I just got a letter saying that MWE put in a new rule to downgrade cards when a minimum of $15k/year spending is not met. If I want to get another MWE, I have to reapply. I use my other cards at other stores that offer personal shopping, deliveries, better reward points and exceptional customer services that help during this pandemic. Why would I subject myself to apply for another card especially when it's really only good for your store?

I got this card for my daughter, so she wasn't always borrowing mine to order things online. My daughter was not working because of the COVID stuff so I have been making her payments, every 2 weeks I put money on her card, I got this months statement saying I didn't pay enough last month, so the card was suspended and the credit limit lowered, when I phoned to find out what was going on they told me I didn't make the full payment for the month before, and then they told me they had taken the payment I made on July 9th and applied it to June's bill, so it looks like I didn't pay my bill on time when I complain I was informed that they can apply the money to whichever month they want to and the only way to avoid this is to make 1 monthly payment on the 15th of every month...

I have called about 8 times now and each time they ask me for more and more information and than say I will be good to activate the next time I call and I call and they transfer me to a specialist. Why they are called specialist? They ask for a bunch of my info and yet my account is still not open. At this point when I call back tomorrow, I'm going to say I don't want to activate it and not worry about it. Because literally, a dog could give me better information. Sorry guys but you do not help at all I have had my card for almost two weeks.