Presidents Choice Financial MASTERCARD Consumer Reviews

I was their customer for over 8 years. I have a high credit score and when I tried to close my account with them they kept charging me interest even though my account was closed and I PAID in FULL and was told by the representative that I don’t owe them anything. They also didn’t update the credit union that I paid in full even though 2 months passed, and when I applied for a loan I had to pay with higher interest because of that!
Don’t use them! They work like a MAFIA

This card is a pain. They cut the limit in half when my wife was out travelling with the kids. Got stranded because she couldn't get gas with the card.
Customer service terrible, they just don't care and now I have zero credit available with no explanation given.
Whatever, I was just using it for convenience since we live close to Superstore. $1500 limit isn't exactly a credit card. Just another bank stumping on regular people who got hit with the covid.

I opened a PC money account a few months ago. I tried logging into my online banking and it wouldn't let me so I gave the customer service a call. They then told me that they had closed my PC money account without even telling me and I could no longer access my money. I made weekly deposits into the account and purchases every week. They could not give me a reason why they closed it but said a check would be issued to me in the mail with the remaining funds left in my account. I would not recommend PC financial to anyone I've never heard of this happening before.

My father has always paid all his bills in full and on time. He is now 92 and is not happy with his current Mastercard service. We thought we would try PC MC.

We were asked the usual questions, to verify who we were. We were then asked multiple-choice questions and told to give the answer that was the closest to the right answer. Excuse me but what...? And then told we answered wrong.

He has never experienced anything like this before in his life. He is an honest, hard-working man, who has never had a problem of this kind ever. Right now I am so shocked by how he was treated I cannot find the words to describe how I am feeling. Very angry and upset by how he was treated by this company.

I was a PC Financial customer for over 20 years. Was very happy with their app, access to customer service and of course saving those banking fees.
Sadly they sold the business to CIBC. I stayed for the savings but their app and customer service were pretty horrible.
When they re-entered the business, I decided to try their PC MasterCard as they were giving a 50.00 bonus. I have spent countless hours on their app resetting passwords.
I have been locked out of my account for three days and I have spent 3 hours on hold over the last few days. As soon as I use up the last PC points I will cut up this card and PC Financial can go back into the trash pile. Stay away from this bank for your peace of mind.

The customer service is really bad, every time when calling, it will take at least 45 mins waiting time to get hold of someone, then they will transfer you to another person for another 20-25 mins. I was with them for 15 years and recently found there is a fraudulent transaction. It was a restaurant purchase at a transportation company. Obviously, this transaction is not right but they kept asking me if I did any purchase there or used it for any online purchase. We were on the phone for about half an hour, and they said they could not do anything to help. I’m not suggesting people use this card, and if you do, make sure you check all your transactions. Well, if there are fraudulent ones, they are probably not going to help anyway. You are gonna stuck there paying just like me. I cancelled my card right away.

I had questions about points and received 5 different answers. Customer service did not attempt to provide any solution to my problem. After I asked several times if there was anyone else that may be able to help me they said that a supervisor would call at a predetermined time. I did not receive a call. The overall experience has been very unprofessional and disorganized. Would not recommend it to anyone.

I’ve been waiting for my refund for four months now. I’ve been calling customer service and even the account specialist cannot do anything regarding my cheque what is going on? It’s been under investigation for how many months and there is no clear answer to my claim. Please enlighten me with this case.

The tech team is out to lunch. I keep getting a statement that is pdf and cannot be modified. Just trying to type in the amount I paid, date, transaction number, etc and then save it to my hard drive. It won't allow me to do this. What is the point of paperless if I have to print it out, manually write in the totals with pen, scanning it into my comp and then shred the hard copy! Sheesh! Brought this up several times and have heard many excuses. A few times they admitted their error and rectified it only to have it go back again a few months later! Reached out to head office and thought the problem would be fixed. They even gave me a phone call to tell me it was fixed. And a few months later, well, you know.

There are several other annoyances as well.

The only positive thing I can say about their tech team is that I wish I could work there! It must be some laid back party atmosphere with no repercussions or disciplinary threats to worry about.

Everything you read on here and elsewhere about PC Financial is true. From routinely messing with your credit behind your back to the incredibly long wait times to speak with an indifferent CSR this is their SOP.

Expect a speedy response to be a 30 min hold. Anticipate an average wait time of at least an hour. 2-3 hours is not at all unheard of. I suggest if you are thinking of becoming a member you should give them a call and see for yourself how long you're willing to wait on hold.

It's been often called out on the internet as a "third rate bank" and "not worth the grocery points". Govern yourself and your credit score accordingly