Presidents Choice Financial MASTERCARD Consumer Reviews

I only picked up the card because of the free points they gave. A points system is cheap. You would think in store at least they'd offer a good point value but nope. I only used the card once and called there support once. Support took forever and did not resolve my concern (moving points as somehow it created a separate point account for me). Now got a notice of interest rate going up and they will round down on purchase points now. So how do you take a bad card and make it worse? Well, ask presidents choice execs.

I had a PC Mastercard 17 years ago, but I stopped using it 14 years ago. Because my last PC Master was scammed. Then, they sent me a letter. According to the letter, they would close my account, because there was no transaction for the last six months. So, I cut my last PC Mastercard. I paid for all the purchases. 17years later, I applied for PC Mastercard. They denied my application form. I called customer services... I waited for 30mins. According to them, I owe the company money. That's why they denied my application. I didn't know that I owed them money although I paid for everything! They haven't contacted me for 14years! Even though I questioned them, they didn't give me answers. They just gave me many excuses... My last Mastercard account closed completely, but I still have to pay for roughly $900. They couldn't do anything, even though I paid all my purchases off 14 years ago. I don't know where the $900 came from! I'm waiting for the $900 bill from PC Mastercard now. I recommend others never have PC Mastercard.

Started with a credit limit of 7800, kept a high balance for maybe 10 months but always paid more than the minimum every month.
Then I paid 5000$ payment and they reduced my limit 5000$ hurting my credit score. This company is the worst to deal with, I could not get online for 6 months due to an upgrade process that was all to there lack of programming skills. Do yourself a big favour, stay away, you don't need them!

I have called about 8 times now and each time they ask me for more and more information and than say I will be good to activate the next time I call and I call and they transfer me to a specialist. Why they are called specialist? They ask for a bunch of my info and yet my account is still not open. At this point when I call back tomorrow, I'm going to say I don't want to activate it and not worry about it. Because literally, a dog could give me better information. Sorry guys but you do not help at all I have had my card for almost two weeks.

J'ai ma carte depuis une semaine et elle est bloquée depuis ce temps. J'ai appelé 4 fois. J'ai jamais vu un service à la clientèle aussi lent. Minimum une heure d'attente par téléphone. Au premier appel, on me dit qu'on pense que ce n'est pas moi qui fait les achats. J'ai fait un transfert de solde, le taux est intéressant. On débloque ma carte. Deux achats plus tard, ma carte est de nouveau bloquée. Cette fois-ci on ne comprends pas, semble un erreur de leur système. La troisième fois, je raccroche, je m'impatiente. Au quatrième appel, on bloque mon compte car semble-t-il selon mon crédit (pourtant on m'a accordé une limite de 15 000$) mon compte est trop élevé. On me demande un paiement de 2500$ sur le champs car on ne débloque pas mon compte. Le préposé est impoli et bête et me dit que je suis impoli avec lui. Il ne s'entend pas me parler. J'ai jamais vu une compagne de piètre qualité comme ça. Ne faites jamais des affaires avec eux. Dès que mon compte est débloqué, je refais un transfert de solde et ferme mon compte. J'étais si heureuse d'accumuler des points.

This card is ok until you need to dispute a transaction. They are completely unhelpful. Not to be used for internet purchasing.

I live in Toronto, I paid my owing balance in full and closed my account with PC financial, but this year when checking my credit score, I saw an outstanding balance for $92.40 and shows that I’ve been making my payments for these past two years. I didn’t. I closed my account. When I called the employees at PC Financial, all of them were very incompetent, and the best answer I got after three phone calls was that after I closed my account, a payment for $3 came through, so those three dollars are now $92.40, and now I have to pay for it. Still not the worst part of dealing with PC financial. Hang on tight. The most disappointing is that the very next day that I called PC financial, I got a scam call, very convincing to be honest, I can see how a not very smart person would fall for it. I almost did. After my surprise with PC Financial, it is not hard to conceive that someone borrowed one million dollars under my name, and now I have to pay it. These scammers had some of my information too. Yesterday, I called PC financial to ask how I can settle my account. As usual, I talked to a couple of employees with lousy English and incompetent. I am polite to them, by the way. Today, I woke up with a surprise on my visa Scotiabank. A charge for $2500 from ”Western Digital Corp 2”. Is it a coincidence that every time I contact PC Financial so that their employees get access to my private information, I get scam calls and now a steep fraudulent charge under my name? A breach of trust from a financial company is unacceptable, and they should lose their license as a financial institution.

I've been fighting with PC Financial MC since August of 2019 (typing this now, January 2020) I was approached by a rep in Shoppers drug mart to apply for their CC with the promise of receiving 100,000 PC points. It was a lie - not only did I not get the points I was promised, now I've been told I can't cancel the card & if I insist on it, they will take away ALL of my points I earned from the past. I'm sick of calling & e-mailing only to get stories & excuses. Oh - just to let others know, you will also lose any points you have earned if you don't use them in 2 years.

I find it extremely difficult to ever get into my account. I am asked REPEATEDLY for a verification code, it won't accept my password, asks for a user name which it rarely accepts and repeats the process ad infinitum. I have made at least 15 calls (not an exaggeration) and the only agent who seemed to know what they are doing was the last one who did appear to solve the problem. Even then I had to finally give up as immediately I ended the call, the problem started again. Worst web site ever. I am now paying off the balance and will not use the card again.

You'd think the cashback rewards are great, but they aren't! I would spend thousands, pay my bill on time every single month, and get $10 to redeem? WHAT IS THIS?!! Also, they will lower your credit limit without notice - nothing, even though you've been a loyal customer for years and paid every bill on time! Don't get me started on customer service - just horrible. Stay away! DON'T LET THE "REWARDS"!!!