Presidents Choice Financial MASTERCARD Consumer Reviews

I do all of my banking online. Not the safest way to bank but my job had me travelling a lot and I needed to be able to do banking this way. The PC Mastercard site is garbage. I ALWAYS HAD TROUBLE LOGGING ON. Now with their new enhanced security, they are forcing you to use Google Chrome according to the customer service rep I spoke to since I cannot log on with Firefox. Google already knows way too much about me just cause I use Android, they don't need to know my CC history as well. I am paying off my balance and cancelling my card. If a large corporation cannot develop a site that works with ALL browsers, how secure is it really?

Do not expect them to stop payments to dishonest merchants! There is a huge problem with fly-by-night scammers charging accounts for outrageous ongoing charges when people sign-up for FREE products online. I did accept a FREE-TRIAL offer from one of these scammers and had to provide CC info for small delivery charges...NEVER DO THIS! I never received anything from them and when I saw charges on PC Mastercard for over $100, I immediately started a DISPUTE with PC thru their online website. Didn't hear back from PC for weeks, so I called to see what was happening. Lonnnggg story short...spoke to PC twice for over an hour and bottom-line is that they not only would NOT back-charge the scammer co. but would NOT guarantee that any other FUTURE on-going charges would not be accepted by them !!! They actually are stating that they will honour any ongoing charges to my account whether I agreed to them or not. They have no interest in saving their customers from completely dishonest merchants who now have a complete blank-cheque to charge you for hundreds/thousands of your dollars for non-existent deliveries. The cust-service MANAGER actually had the attitude that because I had given my CC info to this co. that I had given them the authority to continue to charge it whenever they felt like it!!! ARE THEY KIDDING ME??? Also, their NEW website ( started Nov 15 approx.) is a complete mess with the inability to even sign-in to it. I really still cannot believe that they will continue to accept charges to your account even after disputes/phone calls are issued with them from customers. BEWARE OF THIS COMPANIES CREDIT-CARDS AND CONTINUE TO STUDY EVERY CHARGE/STATEMENT YOU RECEIVE FROM PC... you have been warned!

THE worst card ever! I have asked them three times to close my account and I have been receiving monthly fees since then! Every time, I have to call them and tell them that I do not have an account! Irresponsible money-thirsty people!

Froze card on Black Friday purchase, which is what I ordered the card for, to earn points back. No phone call or mention that card was declined, lost most of my online orders due to Black Friday/Cyber Monday deals were gone by the time I was sent the email. I call customer services and they are surprised I didn't get a call, say it was a security breach yet no explanation how and the only way to release it was to pay $800 onto the card asap. So, lost on cashback and no apology or service, or option to verify on the phone even though I could match all info on application. Apparently, online retailers are stating they have been getting a lot of complaints about this this weekend from PC Financial MasterCard holders, where accounts are suddenly frozen. Totally out of order, and cancelling the cards...not worth it.

President's Choice Financial hit my credit score, hard. My consistent nearly 800 score for years was dropped to below 725. Why? Because their service is automated and they have 0 personnel working on maintaining customer satisfaction and happiness. At the beginning of this year, I opened the Credit Card account, 2018. I put hundreds of dollars of grocery, gas and additional purchases on the card every month. Every month, I completely paid off the card. Come September, I missed a payment. It slipped my mind. My fault? 100%. Could I pay off the card completely at that time? Absolutely. Come due date next month, I received a call from their collections department. Yes, collections. They said my account was flagged, I could no longer use the card, the credit amount available was reduced and a minimum payment was demanded. The individual on the phone was cold, impersonal, and rude. They were difficult to understand and were the opposite of helpful. I looked back through my e-mails, not one single e-mail reaching out about a missed payment, or even a payment coming up! However, I had plenty e-mails from "President's Choice Financial" screaming about "Points this, offers that, don't miss this chance of this!". Not one text message, not ONE phone call. No message through the application on my phone, nothing on the online account, Nothing. No contact. Rather than give a simple phone call, anything, they made 0 effort to contact me in regards to my account status. I called twice with the complaint and asked that the report and hit on my credit score be corrected and reversed. Their incompetence of being automated and impersonal has significantly affected me. Over a few hundred dollars. Not thousands, a FEW hundred. Telling them that I'd NEVER shop at any President's Choice related stores again, lifelong, including Shopper's Drugmart, didn't mean anything. They would rather sit there, attack my credit rating, than continue to receive hundreds of dollar's every month for, well, I'm in my mid 20's. Telling them that I was appalled with them and that had never had any issues with my other credit card companies, including a card I've had for nearly 8 years, it did not matter to them. Also, said that I had no problem going online and telling everyone, all my friends and family that do shop at their stores about my experience if it wasn't corrected. Since they felt so passionate about affecting my future, I thought it would be appropriate to do the same. To this, they still did nothing. I hinted that a family member of mine, who runs a business that I know applies 10's of thousands of dollars a month onto their company President's Choice Credit card, would likely be calling them (which was the absolute truth and has occurred, she is cancelling the account), they said there is nothing they can do. I am going back to school, and I was about to apply for a student loan. This hit is significant and unfair. I have 2 other credit cards, and open line of credit and have denied credit extensions. I had a great score, until this cold and pathetic excuse of a company hurt me, and gave 0 care about it. I have paid off the card completely and am currently in a dispute claim with a credit bureau. It is recommended I do not apply for the loan for at least 30 days now. We shall see what happens. It frustrates me so much, seeing all my other accounts in "Good, ongoing" standing, with no reports of missed or late payments, all of my diligent and hard work, and 8 months in with President's Choice, they are the only outstanding company I do not have good status with. I will continue to fight and boast until they do something because it just doesn't make sense. Be careful, do not open an account with this Credit Company.

PC master card reduced my credit limit four times in four months as I paid off the balance. Due to this, my utilization ratio did not improve and my credit score did not regain much and I became ineligible for good credits. I had utilized 95% of my PC credit card for two months as I need money, and this resulted in my credit score falling by more than 200 points. Since then I paid off most of my balance in PC credit card, and they reduced my credit limit to the amount I paid off straight for four months. Now I have the balance of about 700, and my limit is reduced to 1000. I had about 4900 balance last month, my credit limit was 5300. I had around 5800 balance two months ago and my credit limit was reduced to 6300. Three months ago my balance was 6800, my credit limit was reduced to 7100... Due to this, my credit score has not improved as my utilization remained high. PC employed predatory tactics so that customer pays more interest and becomes ineligible for good credit products. Due to PC tactics, I could not become eligible for low-interest balance transfer cards and I had to pay PC huge amounts in interest, which I would have avoided if PC did not reduce balance so many times to the amount I paid off. PC should advertise about its behaviour, this is not typical behaviour of any credit card companies across the world. PC should apologize before customers like me for spoiling credit history and financial wellbeing. PC should not attract people in grocery shops and cause misery to people.

This was one of my favourite credit cards until they did this to me. I hadn't received a statement in a while, so decided to log in and check, but I couldn't log in...I got something about fraud prevention and that I need to re-certify my login by doing some reset of password and them sending me an authentication id. Tried this, failed, got locked out, told to try in 10 mins, 2 hours, and then 2 days...that's when I asked to speak to a supervisor or manager. Turns out they have switched something over, said they sent me an Email about it, which I never received...in this switchover they also reset all notification settings to blank, and that's why I never received a reminder that my balance was due on Nov 7...but it was on Nov 15 that this nightmare began for me. So I paid my bill and was told that after interest rate charges show up on my account that I should call them back about it. A few mistakes they made here...number 1. They say they sent an Email, but because this is MONEY, they should have put a CLICK TO CONFIRM in that Email to ensure two-way communication was achieved successfully...number 2. Zapping notifications was a mistake that could have been avoided if a seamless transition and true customer care was a concern in their switchover. Even if they remove interest charges, this episode makes me rethink who I am doing business with. On the subject to money, I have a zero tolerance for incompetence, which I think was demonstrated here. Customer service is the one and only way that I evaluate a company, 'nuff said.

I have had my PC Mastercard for over 10 years and, unfortunately, have carried a balance for a lot of that time. I used the card while I was in school and the balance increased to the limit at the time, which was $3500. As I wasn't able to pay down enough to make a dent, so I asked for a credit limit increase to $4500 and was approved. Unfortunately, it still reflected $3500 on my dashboard and I wanted to make sure they increased it as interest was due and would push me over. Sure enough, they put the interest on before updating my limit and then raised my rate to 25%. This was over 2 years ago. Since then I consistently made monthly payments, for well over the minimum, but the interest at 25% really hits the balance. I was informed by 2 other banks that after 6 months of consecutive minimum payments, they are supposed to lower the rate back to 19%, but they refuse. They simply continue to steal money and overcharge with no rhyme or reason. They are totally corrupt and are essentially glorified thieves stealing money and refusing to show any concern or respect for a long serving customer. Meanwhile, I have paid off my $13000 student loan in 5 years by making $200 payments a month, but this card continues to be a cloud. AVOID PC MASTERCARD. They are just a bunch of useless dirtbags and will eventually disappear into oblivion