Presidents Choice Financial MASTERCARD Consumer Reviews

I was not happy with the customer service as I was accused of not paying them for three months. They blamed me for not receiving their bill when the bill was returned to them for some odd reason - even tho I have been living in the same place for over 20 yrs. I explained to them to send me the bill again but they could not without asking me how long have I had the card, I could not answer the exact time. They were not satisfied and I was never left a message or an email saying what has happened. It is sad when they make you feel like a criminal. I finally received the statement which they said I would get in a few days. The statement dated 19th and it is the 27th. I talked to 3 different people on different days and it was the worst customer service. They do not listen to what I have to say, they like to blame. So disappointing

I applied for a PC Financial Card in Shoppers. I was told I would get 70,000 points for opening it. I put my son as a supplementary cardholder. They gave the points to him!!! I am female and the primary cardholder!!! Looks like discrimination! I’ve been trying to get it straightened out for weeks and not done yet. Very angry. I think I should sue for discrimination.

I decided to pay off my credit, unfortunately, there was around 200$ outstanding amount which I wasn't aware of. After three months they sent me to the collection and ruined my credit score despite my stable financial situation. (Veterinarian).. They never called me despite they have my cell. Very unprofessional !!!

The credit card company reported me to the bureau and lowered my rating but has not given me the first warning either in writing or phone or by email. I usually receive a written statement of my account which I did not receive the last two months for a balance of just 200 plus dollars. Now my rating sunk to a low level I can't probably qualify for a car loan. So beware the next time you go to their store.

I have been with PC my entire life and I cannot wait to cancel my PC Mastercard. Not only do they frequently lock me out of my card (after verifying I will be using it in another country) BUT when I make payments from my debit banking app, it takes 3-4 BUSINESS DAYS to accept the money. So essentially my money is then stuck in cyberspace for potentially 6 days depending on when you choose to put money on it.

We've been customers for years. Our account has been inaccessible since a website change 3 months ago. We have not seen a statement or been able to check spending on our cards for this entire time. Customer service has been friendly, but totally useless. I have called 6 times. Each time they promise they have escalated issue (lie) and will get back to me (lie), nothing has been fixed. Terrible, frustrating, time-wasting experience. Will be cutting up cards as soon as points are spent.

I opened my credit card account two months ago. Received the promotion bonus of 50 000 optimum points as suggested. Cannot log in. I tried calling several times, and each time they said they are working on it, and assured that they escalated the issue! At the 2-month point, I called to close my account, at which point they told me they would remove all my PC Optimum points, that I have been earning over several years. Literally the worst customer service, ever.

This has to be the stupidest change I've ever experienced with regards to a bank website! They made a change to the site, didn't tell their customers, made it so existing usernames and passwords didn't work anymore, stopped sending out account alerts that had been previously set up, then locked me out of the account when I couldn't figure out why my password wasn't working! I called, spoke to a lovely young girl, who was obviously not directly responsible, but she couldn't figure out what was wrong either... so now I've closed my account, and will be looking for a new credit card company.

I had applied for this card. They asked for my photo id and I sent them. After a few weeks, I received the letter where they asked me again to send my photo id...

The new website and security features really are a pain in the neck. I'm always locked out, and then when I get in, there's no way to download transactions. If you want to view transactions on the website, they're spaced out so far apart you can only see a few at a time even on the big screen. I loved their old website and have been with them for many years, but this new website is making me seriously consider switching credit cards.