Presidents Choice Financial MASTERCARD Consumer Reviews

The card was compromised and I cancelled it on May 22/2022.
Called right away and froze my account. The card was replaced and mailed out on the 26th. Did it take them 4 days to cancel and replace the card?
It is now June 11th and still nothing. They say it is 8 - 10 business days, but it's been longer than that. They are blaming Canada Post but if they know this, why are they sending it through snail mail.
I called on Monday (6th) and they told me it's too early to cancel the replacement. I called on Friday and they sent me through to the specialist.
Long story short, no card, no customer service, and no manager to explain my experience and she did not seem to understand what I wanted.
Not sure who or where the call center is, but it is a huge waste of time and energy... AND STILL NO CARD OR RESOLUTION.

PC MasterCard obviously does not respect their customers time. The card has decent return if you shop and gas at PC stores and affiliates but who has 1+ hours to wait and speak with a live representative?

One time I was informed by an online representative that I would be contacted in person, approximately 2 days later I received an email stating I would not be getting a callback and to call the generic number.

PC MasterCard customer service doesn't deserve the 1-star minimum rating. I live in a small community with limited grocery options so the PC MasterCard makes sense. If I lived in a larger hub with more options, I would not give them my business.

I've been trying to get through to them for over 2 hours...
Their app doesn't let you remove authorized users.

PCMC you really need to hire more people to reduce your phone wait times. No excuse for such lengthy waits. Your customers have lives that need to carry on instead of just hanging around waiting for someone to answer the calls. No option for a callback was given.

-Compromised Transactions were correctly removed from the card
-New Card never arrived
-Called in for a repeat request
-Was sent the same compromised Card number meaning the card was never cancelled
-Used Card was rejected
-spoke to CSR again after 45 min wait;
Told me the card would be expedited but needed to talk to another CSR
- Asked if I needed to wait more time; no would be quick according to CSR
- waited another 45 min and I needed to go out and hung up
Conclusion: Presidents Choice Master Card does not want Business. I am considering another Master Card which offers comparable money savings.
Message: We are currently experiencing long wait times is misleading as I have heard this message for at least 5 years. Be honest with your consumer. Let them know you prefer online instead of a phone. Believe me - We are capable of understanding.

Very bad customer support. One time they made me wait longer than 1 hour and never answered the call so you can't dispute any unfair charges. Another time they finally picked up my phone call after one hour and 20 minutes hold on the phone, but they are very slow to answer my one question. It is a very frustrating process. I definitely suggest you never have to use this product.

They called us about 3 months ago to confirm our address since somehow one statement was returned undeliverable, 6 MONTHS before they phoned us!!? The address was correct. Later we realized the card was expired as of 01/22 but no new card ever showed up. Phoned them to ask what was going on, and they said they would send out new cards for my husband and me, although my husband never had one in the first place!? A month or so later nothing showed up. Phoned again and after 3 HOURS total wait on hold to find out they canceled the card due to inactivity. Nobody told us it was canceled and the only reason it had no activity is because they failed to send a new card in the first place!
So instead I phoned another bank and had a second card ordered in less than 10 minutes.
Never again PC Financial.

There was fraud activity that happened on my account. On calling PC one of the representatives told me that this happened on their behalf, it wasn't fraud and the amount will be refunded. After a month-long wait, nothing reverted. On the second time call, they said it was a fraud activity by someone and nothing was on their behalf. I requested again to settle down this problem but after another month, they didn't come up with any solution. All the time I had to be there in queue for hours. Now finally they waved off the fraud charges but kept on charging me interest associated with this transaction despite making a complaint several times. Their representatives don't know how to handle the situation.

They're all nice and good at first then suddenly if you're a day late on paying because you're supposed to know it takes them 5 business days to post your payment. This isn't true, my bank said once I made a payment it's made in real-time. They harass me constantly even when I pay on time. The customer service representative just wants to fight with you. I left them and never go back.