Presidents Choice Financial MASTERCARD Consumer Reviews

I have a PC financial Mastercard which I hardly use to make a purchase. I used it once at Costco due to no other options and forgot to pay. PC customer service never sent a reminder via emails or phone calls that your payment is due and sent directly to collections. I have been using other credit cards and never experienced such bad services. I am done and cancelling master card.

The worst customer service I have ever seen! Waiting time is always over one hour. Never get a solution the first time...

I used PC Financial MC for over 15 years until I lost my card and asked for a replacement over the phone. This was the first time I have ever called PC Financial and I was put on hold multiple times and every time they hung up on me or if I did reach a human, they would transfer me and then I would have to wait another 45 minutes. This is just ridiculous customer service to either hang up or transfer to another person. I think this one time I waited almost 3 hours. After reading all these reviews, I am glad I am not the only one who experienced this! After requesting a replacement card which I was told would come within 14 days, which it did not - I called them again after about 1.5 months and then they expedited a replacement card through courier but it had the same number as my lost credit card... Are they not supposed to change the number if my original card was lost to prevent fraudulent activities? This time I decided to try using their website to ask instead of waiting 3+ hours on the phone and they said they would send another replacement card with a different number. Again I waited another 1.5 months before FINALLY then sent me a brand new card.... so I was out of a credit card for almost 3 months!!!

I finally called PC Financial today to close my MC account. AGAIN I was put on hold for another 45 minutes waiting for someone to pick up and when they did, I got someone who kept repeating herself over and over again, "Hello, this is M_____, how can I help you?" x3 and I kept telling her (politely and calmly) that I would like to close my account. She blatantly ignored me and repeated her name again and again. She sounded really annoyed and said "HELLO??!!! If I don't hear you, I will hang up in three seconds." And of course... they are notorious for hanging up on customers and so she did! I was calling from a landline and I was using it earlier on another phone call so I know my phone was working and I do not have a mute option so I knew she could hear me but she chose not to. I don't really understand this company and the shame of hiring someone like this person who picked up my call.

I ended up calling again and waited almost an hour this time and then finally managed to get a person to pick up. This time the agent seemed happier to help. I'm just crossing my fingers that they did close my account!!!

TERRIFYING EXPERIENCE! On the phone, the representative actually swore at me. First, I had been waiting a long time to speak with someone, and when I did, a representative answered the phone. The agent misled me on the app because she didn't understand how it operated or where the prompts were located. I became irritated and requested to talk with a supervisor. When the supervisor answered the phone, he didn't care about my wait time or the fact that his representative didn't know how to navigate the app; instead, he yelled at me and swore. When I tried to refocus the conversation back to the original argument of the dispute he started to tell me that the transaction came out from the other card on the account and when I was telling him that he is wrong, it came out of the other card, he hung up the phone. As per their corporate policy, the call was recorded, and I'm hoping that someone will be able to listen to it. His tone, demeanour, and reasoning left me speechless. I'm now on the phone, attempting to cancel the account, and have been waiting for another 20 minutes to speak with someone. The worst experience I've ever had, and they effectively stole my money. $59.99 for four consecutive months in a row.

They need to hire more customer service representatives.
Every wait is over an hour... I am currently on hold as we speak and have been on hold since 9:30. Right now the time is 10:50 and I still have not been taken off the hold.
Have done several errands and even called a different company to ask for a return in the process.

This credit company's PC Mastercard is awful! I can't get a hold of them to cancel it. I think I will start making phone calls calling my lawyer and him what to do. DON'T GET THIS CARD! YOU WILL REGRET IT!

Waited well over an hour to speak with someone. Completely Unacceptable!
What happened to customer service?
I'm looking for another credit card. Don't waste your time with PC Mastercard.

Nowadays it's easy to just blame it on the pandemic.
It's just outrageous. I had to wait for more than 1 hour just to transfer to another call and got disconnected on the course.
I understand due to pandemics it is a bit hard, but I don't this is anything related to that.
If I had an option for negative stars I would have gone with that.

I cannot believe how dumb and unhelpful customer service is at PC MasterCard! I applied for a credit card in August and got approved in November and when I called to activate my card they told me to go into their kiosk in the superstore in person to show them proof of id and verify who I am. I did exactly what was asked, I also did all the verification steps when I applied online and sent documents and proof of id. I had to wait again for months and would call and wait 3 hours on hold to speak to a representative at least once a week to activate my card and they kept making me send documents every time and claim they either didn’t get it or they needed more. I have never in my life have had such a difficult experience in activating a simple credit card that was already approved. I ended up closing the account altogether and went to another bank and applied for a credit card and got it in the mail in a week, with no problems whatsoever… My advice is to never apply for a credit card through Pc MasterCard! Customer service is horrific and won’t help or solve problems...

I have called on several occasions and sat on hold for hours! I've talked to 3 customer service agents who were not able to help! The first one said a supervisor wasn't in until 9 and would call me back. The second agent was transferring me to a supervisor and he either hung up or the line dropped. The third agent just today took my number once again and the supervisor still hasn't returned my phone call! Such poor customer service! I work for a call center myself and this kind of business definitely wouldn't fly with them! You should be ashamed of how you treat your customers. My Mastercard still isn't activated. I wouldn't give any stars for this rating if it would let me bypass that part to finish!!