RBC Rewards VISA Consumer Reviews

What is going on with this company? I have used them in the past without much problem. I need to change my flight urgently and I honestly don’t know how I’m going to do it. Who has time to sit and wait listening to their god-awful music for 2-3 hours. According to these other reviews they never even got their cal answered. I am seriously thinking of cancelling my card and I use it a lot. They don’t allow to make changes online and then provide abysmal customer service. And they say they’re open 24/7 but they aren’t. This is appalling. I’ve never experienced anything so terrible. HIRE MORE PEOPLE! God knows they make enough profit.

I simply need to change my flight, I tried to do the change online but the trip I booked through RBC Rewards last week does not even show up online under My Trip.
I called last night and waited for 3 and a half hours, finally had to hang up to go to bed.
This morning, I have waited for another 3 and a half hours so far and still waiting...
This is horrendous, I don't think the company cares about or respects their customer's time. I would give this company zero stars if I could :(

I was on hold for 4 hours trying to change a flight time which they had booked. They had me departing on flight # 2, 2.5 hours earlier than my 1st flight arrived.
How is someone so busy on the phone that you have to wait 4 hrs at 8 am in the morning? I tried doing it myself online but only 1 of my flights was listed. It would not allow mw to cancel or change the flight online. It said I had to call in.
Also when you book through them, the airline will not let you change with them directly, you have to go through RBC rewards. Very bad experience, Called RBC Visa but all they
would do is give me another number and here I am on hold again.
I will never book with RBC rewards again . Considering getting rid of the RBC VISA as well. What"s the point of having a rewards card when you cannot use it without all this hassle