RBC Rewards VISA Consumer Reviews

After over 40 years I’ve been a customer of the Royal Bank and using RBC rewards I have to say I am now extremely disappointed and looking to move all my accounts elsewhere. They falsely and fraudulently label their RBC phone contact line as customer service… It is so far away from that they should be charged with fraud. It is actually customer disservice or the customer frustration line, that would be a much better label. Just to clarify, once you get through to someone they are reasonably polite and apologetic however when you are asked to wait online for a minimum of two hours and in my last go around I was on hold for five hours to get through to a human being for so-called service… This is 100%, not service, this is a complete disrespect for your customer or your customer's time when you are not willing to staff your help lines or assist lines with the proper amount of people. RBC rewards and their supervisors must have 0 respect for clients

As per other reviews have had no problem booking a flight but consider the ticket lost if anything is cancelled or needs rebooking. It’s a great mo. Consider it gone. 10 hours on hold for the first booking and 6 hours so far on an airline cancelled flight yesterday.
Shame RBC. I’m done with your card.

If RBC Visa Travel Rewards shows this kind of contempt for their customers, I can only imagine how they treat their employees.
I've been on hold for 02:51 hours because a hotel reservation I made through Rewards no longer appears on their site.

What is going on with this company? I have used them in the past without much problem. I need to change my flight urgently and I honestly don’t know how I’m going to do it. Who has time to sit and wait listening to their god-awful music for 2-3 hours. According to these other reviews they never even got their cal answered. I am seriously thinking of cancelling my card and I use it a lot. They don’t allow to make changes online and then provide abysmal customer service. And they say they’re open 24/7 but they aren’t. This is appalling. I’ve never experienced anything so terrible. HIRE MORE PEOPLE! God knows they make enough profit.

Not worth the points or insurance on travel. Had a trip cancel, scam is they give you dollars not points so you have to call in to book. Can't do it online. Literally, 6 hours on hold tonight with an intentionally annoying mix of raising and lowering music follows by a loud voice message every few minutes. No way to email or leave your number so you wait on hold, ties to your phone being tortured in hopes you will give so you give up on redeeming, seriously. Don't use this product or RBC. Worse than all others.

I reserved a car and paid that in RBC reward and half an hour before pick up, the third party called me and told me we don't have any car. I called RBC reward 5 times each 1 hour and nobody picked the phone. After several tries in 2 days finally, someone picked the phone and told me I should write an email. After one month they returned my email and told me we will refund you in 14 days. No customer service at all. I had many experiences with another card and this was the first and the last time I use RBC.

I simply need to change my flight, I tried to do the change online but the trip I booked through RBC Rewards last week does not even show up online under My Trip.
I called last night and waited for 3 and a half hours, finally had to hang up to go to bed.
This morning, I have waited for another 3 and a half hours so far and still waiting...
This is horrendous, I don't think the company cares about or respects their customer's time. I would give this company zero stars if I could :(

SHAME ON YOU RBC Reward
This is the worst customer service that I have ever had. For one week I have tried and nobody answers the line. I was on hold from 8 am to 8 pm and no answer.
I believe this is just a line for decoration and nobody answers that line.
I have tried other phone numbers and they transfer me to several different departments but in the end, they transfer me to the same line.
I am so disappointed that I used my RBC Reward. Does not worth the headache. I am going to even move my business banking to another bank.

I was on hold for 4 hours trying to change a flight time which they had booked. They had me departing on flight # 2, 2.5 hours earlier than my 1st flight arrived.
How is someone so busy on the phone that you have to wait 4 hrs at 8 am in the morning? I tried doing it myself online but only 1 of my flights was listed. It would not allow mw to cancel or change the flight online. It said I had to call in.
Also when you book through them, the airline will not let you change with them directly, you have to go through RBC rewards. Very bad experience, Called RBC Visa but all they
would do is give me another number and here I am on hold again.
I will never book with RBC rewards again . Considering getting rid of the RBC VISA as well. What"s the point of having a rewards card when you cannot use it without all this hassle

Have waited for 2 hours on hold, 4 times, and hung up as how long can you wait to speak to someone. Terrible service... We are out of money and time! This is a disgrace Royal Bank!