DIsgusting service at RBC
by if i choose a screen user name it would be obscene on Aug 16, 2021
1 out of 5 stars
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
What is going on with this company? I have used them in the past without much problem. I need to change my flight urgently and I honestly don’t know how I’m going to do it. Who has time to sit and wait listening to their god-awful music for 2-3 hours. According to these other reviews they never even got their cal answered. I am seriously thinking of cancelling my card and I use it a lot. They don’t allow to make changes online and then provide abysmal customer service. And they say they’re open 24/7 but they aren’t. This is appalling. I’ve never experienced anything so terrible. HIRE MORE PEOPLE! God knows they make enough profit.
Not worth the points or insurance on travel. Had a trip cancel, scam is they give you dollars not points so you have to call in to book. Can't do it online. Literally, 6 hours on hold tonight with an intentionally annoying mix of raising and lowering music follows by a loud voice message every few minutes. No way to email or leave your number so you wait on hold, ties to your phone being tortured in hopes you will give so you give up on redeeming, seriously. Don't use this product or RBC. Worse than all others.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
I reserved a car and paid that in RBC reward and half an hour before pick up, the third party called me and told me we don't have any car. I called RBC reward 5 times each 1 hour and nobody picked the phone. After several tries in 2 days finally, someone picked the phone and told me I should write an email. After one month they returned my email and told me we will refund you in 14 days. No customer service at all. I had many experiences with another card and this was the first and the last time I use RBC.
I simply need to change my flight, I tried to do the change online but the trip I booked through RBC Rewards last week does not even show up online under My Trip.
I called last night and waited for 3 and a half hours, finally had to hang up to go to bed.
This morning, I have waited for another 3 and a half hours so far and still waiting...
This is horrendous, I don't think the company cares about or respects their customer's time. I would give this company zero stars if I could :(
SHAME ON YOU RBC Reward
This is the worst customer service that I have ever had. For one week I have tried and nobody answers the line. I was on hold from 8 am to 8 pm and no answer.
I believe this is just a line for decoration and nobody answers that line.
I have tried other phone numbers and they transfer me to several different departments but in the end, they transfer me to the same line.
I am so disappointed that I used my RBC Reward. Does not worth the headache. I am going to even move my business banking to another bank.
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
I was on hold for 4 hours trying to change a flight time which they had booked. They had me departing on flight # 2, 2.5 hours earlier than my 1st flight arrived.
How is someone so busy on the phone that you have to wait 4 hrs at 8 am in the morning? I tried doing it myself online but only 1 of my flights was listed. It would not allow mw to cancel or change the flight online. It said I had to call in.
Also when you book through them, the airline will not let you change with them directly, you have to go through RBC rewards. Very bad experience, Called RBC Visa but all they
would do is give me another number and here I am on hold again.
I will never book with RBC rewards again . Considering getting rid of the RBC VISA as well. What"s the point of having a rewards card when you cannot use it without all this hassle
Have waited for 2 hours on hold, 4 times, and hung up as how long can you wait to speak to someone. Terrible service... We are out of money and time! This is a disgrace Royal Bank!
Never buy anything from their catalogue. You can return it or exchange or they wouldn't even support you if your product breaks. Their answer "Go deal it with yourself". They don't stand by their product or services. The client service reps are a disgrace to this service. Thinking about taking my business elsewhere.
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Please stay away from this organization. Their financial advisors contradict each other. They gave me false information. They don’t know their jobs well. Spending for a month 9 calls for 3 people just opening a new credit card. Go to apply for a different card. They mess you up plus never say an apology. One financial advisor was admitted to his mistake.
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If RBC Visa Travel Rewards shows this kind of contempt for their customers, I can only imagine how they treat their employees.
I've been on hold for 02:51 hours because a hotel reservation I made through Rewards no longer appears on their site.