RBC Rewards VISA Consumer Reviews

I reserved a car and paid that in RBC reward and half an hour before pick up, the third party called me and told me we don't have any car. I called RBC reward 5 times each 1 hour and nobody picked the phone. After several tries in 2 days finally, someone picked the phone and told me I should write an email. After one month they returned my email and told me we will refund you in 14 days. No customer service at all. I had many experiences with another card and this was the first and the last time I use RBC.

I simply need to change my flight, I tried to do the change online but the trip I booked through RBC Rewards last week does not even show up online under My Trip.
I called last night and waited for 3 and a half hours, finally had to hang up to go to bed.
This morning, I have waited for another 3 and a half hours so far and still waiting...
This is horrendous, I don't think the company cares about or respects their customer's time. I would give this company zero stars if I could :(

SHAME ON YOU RBC Reward
This is the worst customer service that I have ever had. For one week I have tried and nobody answers the line. I was on hold from 8 am to 8 pm and no answer.
I believe this is just a line for decoration and nobody answers that line.
I have tried other phone numbers and they transfer me to several different departments but in the end, they transfer me to the same line.
I am so disappointed that I used my RBC Reward. Does not worth the headache. I am going to even move my business banking to another bank.

I was on hold for 4 hours trying to change a flight time which they had booked. They had me departing on flight # 2, 2.5 hours earlier than my 1st flight arrived.
How is someone so busy on the phone that you have to wait 4 hrs at 8 am in the morning? I tried doing it myself online but only 1 of my flights was listed. It would not allow mw to cancel or change the flight online. It said I had to call in.
Also when you book through them, the airline will not let you change with them directly, you have to go through RBC rewards. Very bad experience, Called RBC Visa but all they
would do is give me another number and here I am on hold again.
I will never book with RBC rewards again . Considering getting rid of the RBC VISA as well. What"s the point of having a rewards card when you cannot use it without all this hassle

Have waited for 2 hours on hold, 4 times, and hung up as how long can you wait to speak to someone. Terrible service... We are out of money and time! This is a disgrace Royal Bank!

Never buy anything from their catalogue. You can return it or exchange or they wouldn't even support you if your product breaks. Their answer "Go deal it with yourself". They don't stand by their product or services. The client service reps are a disgrace to this service. Thinking about taking my business elsewhere.

Please stay away from this organization. Their financial advisors contradict each other. They gave me false information. They don’t know their jobs well. Spending for a month 9 calls for 3 people just opening a new credit card. Go to apply for a different card. They mess you up plus never say an apology. One financial advisor was admitted to his mistake.

I hate writing bad reviews but their system is a complete mess. It is easy to book online and granted their backend has improved over the years... But heaven forbid you have to call in to get something changed or fixed... Horrible wait times, completely clueless agents, just a gigantic pain...

They basically have no return policy because it is so useless - can only return if a product in the same condition and within one week of order. Shipping takes 4+ weeks how is that fair? What about if a product wil defective over time? Such a scam and the representatives are extremely unhelpful!

I have spent many hours going back and forth to different people over the phone to resolve the issue of not being able to sign into my rewards online. "The system is down and only a few people were affected" is what I was told. It is now going on two weeks. I have over 200,000 points and do not know what to do. I had to book a trip for my son to come home and it took over 45 minutes over the phone with their agent. I have been with Royal bank rewards for over 15 years. My question and frustration is why is this taking so long?