RBC Rewards VISA Consumer Reviews

I have spent many hours going back and forth to different people over the phone to resolve the issue of not being able to sign into my rewards online. "The system is down and only a few people were affected" is what I was told. It is now going on two weeks. I have over 200,000 points and do not know what to do. I had to book a trip for my son to come home and it took over 45 minutes over the phone with their agent. I have been with Royal bank rewards for over 15 years. My question and frustration is why is this taking so long?

Dealing with RBC Rewards is a true nightmare. Each and every time I have to call these people, I'm on hold for a very long time, transferred around, given the run around. Getting a refund of points takes weeks if not months. Each time there is an excuse. When this current situation has been resolved (apparently yet another two weeks they say) I am going to cancel my visa and move to someone else.

Redeemed rewards for amazon rewards and did not receive, after a month called the customer service, the customer service reinstated my points back, I then redeemed the points on October 26 for purchase of an item, there were no tracking number and so far till date I did not receive the item. I find it painful to call the customer service again and waste all my time.

After cancelling a flight to Palm Springs, I received a credit voucher for around $829 per person. The email described several conditions for its future use flight must originate in Canada, must be used by the same customers etc... There was no mention of how the included value of the original taxes may not be the same as for a different destination or that the pricing that RBCR gets may be different from the AC website.
After extensively planning a trip to Barcelona with AC website pricing of $975 per person, I was told that I would owe over $1200 in order to use my voucher. Why?
Because BCN taxes are higher and so is the pricing of the flight that RBCR offers.
They offered no information about how to get accurate pricing in order to understand the actual value of the credit. So my $1658 credit is actually only worth just over $400.
If you have a voucher, plan on spending hours and hours on the phone trying to figure out how to get any value out of this phantom credit.
Goodbye, $1658. You’ll be expiring very soon:(

The worst customer service on earth! Try to avoid them, they are impossible! You can't talk to a professional person!

Try to avoid them as much as you can! Even the telephone number for customer service they put on the web, doesn't work!!!!
I better buy expensive tickets than waste hours and days online.
I'm going to miss two flights, they really don't care!
And they are also expensive and don't have all the flights available in the market.

Over two hours waiting for RBC Disputes Department. Hung up after over two hours of canned music, and set up an appointment online for a callback. The call back (for which I waited almost three hours) informed me I had to call back Disputes and wait for them to answer!!!

On top of that, I was informed Disputes was closing for the weekend in 15 minutes and I wouldn’t be able to get through until the next business day. I asked for a supervisor. For that, I have to wait several days with no idea or time frame for a callback.

This bank is making billions upon billions of dollars off Canadians yet refuses to hire enough staff to deal with transaction disputes.

After over five hours of waiting my dispute, which is entirely above board, remains unaddressed.

So entirely unacceptable!!!!

I booked a flight with my RBC reward points and it got cancelled.
I spent 7 hours on hold over 3 days to speak with someone from the RBC rewards team to ask for my points to be credited back to my account following this cancellation.
When I finally was able to talk to someone, the person was useless and just gave me an email address to send my request after spending 30 min asking me the same questions over and over.
My email request was sent more than 5 weeks ago and still nothing.
I am not even asking for a cash refund or any indemnification I just want points back.
It is shameful to treat customers this way.

Our fight tickets were cancelled by RBC rewards last year due to pandemic. We called 6 times in the past couple of weeks given the number they provided, but none of it get through, each time we try to wait 3-4 hours. Today we finally got someone over the phone, and she told us it's the service department issue, they are in sales and don't deal with it. We start to wonder if it's all Scams, and no one actually working on the other side of the service department phone line. Are they just trying to wait it out till your credit expires and not to bother them again??? Points + cash we paid by ourselves totally $1000 down the drain...