RBC Rewards VISA Consumer Reviews

I can't believe they are still in business.
You wait HOURS (NO JOKE) on the phone and still, nobody takes the call. I'm ready to go elsewhere.

We booked business class flights to South Africa via RBC rewards on British Airways after saving up for years for a trip of a lifetime. British Airways cancelled our flights due to the Omicron shutdown of flights to South Africa. We were told by RBC Rewards that our credit card had been refunded on Dec 3, 2021. Still nothing. British Airways won't talk to us as they say it needs to be our travel agent. RBC Rewards have shunted us around for over 3 months, from department to department, endless hours on hold then getting cut off (that was after 4.5 hours waiting), over 20 calls had been made, dozens of emails to customer relations, repeated logging of a dispute, etc. It is beyond frustrating.

Booked a flight for Nov 2021, had to cancel due to covid, was emailed that we have a credit of $4255 (actual dollar symbol used to describe credit so one would expect you get the actual dollar equivalent when rebooking). In Feb 2022, booked a new flight AFTER going on the Westjet site to check the price for the exact same equivalent seats. Upon calling RBC travel was quoted that I have to pay an 'additional' $501.48 for 'taxes'. When I explained that I had looked at the EXACT flights on Westjet and the total with taxes was only $3466, so I should have a credit NOT a charge, I was told I was wrong and that I "wasn't listening". Then insult to injury Westjet also doubled up that exact $501.48 with no explanation or authorization. No one will offer an explanation or rationale. RBC say goodbye to millions of dollars of my investments and banking with your criminal organization. This will not go unpunished.

Booking through RBC, Air Canada charged a fee of $80.00.
Cancelling the ticket is a nightmare, they don't allow it online, you have to phone, 2 hours later I hung up.
Air Canada won't help they consider RBC a travel Agent. I can assure you RBC Visa is not worth the fees or the nightmare dealing with them.

Booked a flight with RBC before Covid... The flight was cancelled during the peak of COVID... I have not had my 35,000 points or $311.76 returned to my credit card. I have wasted hours upon hours trying to speak to someone in Customer Service to no avail. This company should be ashamed!!!!

I booked a trip to Mexico which is supposed to leave in 4 days. I have no confirmation other than a booking number. I have waited on hold for a total of 4.6 hours and twice has the call dropped with no callback. This company does not seem interested in providing even the most basic customer service. I was previously with VISA through another bank and am looking into switching back as this is a nightmare and a complete waste of my time

RBC point is a SCAM.
You have to wait 8 hours on hold for someone to help you and then they will hang up on you and won't call you back. Their points are not worth bothering. They are annoying and will really torture you till you give up your points. Useless MANAGERS.
Do not redeem your points with them.
If you don't believe try to call them.
Good luck!

I bought my tickets and in two months I have received 6 changes, my flight is in December. And at this point, I don't know if I can fly with that tickets or I have to buy new ones.
Every time that I called then the waiting time is 2 hours at least.
And everyone that answers the phone has different information!

After over 40 years I’ve been a customer of the Royal Bank and using RBC rewards I have to say I am now extremely disappointed and looking to move all my accounts elsewhere. They falsely and fraudulently label their RBC phone contact line as customer service… It is so far away from that they should be charged with fraud. It is actually customer disservice or the customer frustration line, that would be a much better label. Just to clarify, once you get through to someone they are reasonably polite and apologetic however when you are asked to wait online for a minimum of two hours and in my last go around I was on hold for five hours to get through to a human being for so-called service… This is 100%, not service, this is a complete disrespect for your customer or your customer's time when you are not willing to staff your help lines or assist lines with the proper amount of people. RBC rewards and their supervisors must have 0 respect for clients

As per other reviews have had no problem booking a flight but consider the ticket lost if anything is cancelled or needs rebooking. It’s a great mo. Consider it gone. 10 hours on hold for the first booking and 6 hours so far on an airline cancelled flight yesterday.
Shame RBC. I’m done with your card.