RBC Rewards VISA Consumer Reviews

I bought my tickets and in two months I have received 6 changes, my flight is in December. And at this point, I don't know if I can fly with that tickets or I have to buy new ones.
Every time that I called then the waiting time is 2 hours at least.
And everyone that answers the phone has different information!

The "on hold" issue is number 2 on my list as I've been on the call /on hold now for almost 5 hours. This issue (number 1) is regarding a travel credit I have with WestJet. The online ticket price is $1,089.47, I have a credit with WestJet (via RBC) for $1,499.26. I made sure that I am completely accurate with all information and RBC says I now have to pay an additional $58.70 which jumped to $108.10 after being on the phone for 3 hours. Correct me if I'm wrong; Credit $1,499.26 less cost of $1,089.47 should be plus +$409.79? I know WestJet will not give credit for a positive difference but asking me for more money is really taking advantage of the customer. Something is big-time wrong and one thing is for sure, the RBC rewards cardholder is the loser. As for complaint #2, I've had to call RBC Rewards 3 times in the last few months and the wait is 3 to 5 hours to get someone live on the line. Absolutely horrendous customer service.

After over 40 years I’ve been a customer of the Royal Bank and using RBC rewards I have to say I am now extremely disappointed and looking to move all my accounts elsewhere. They falsely and fraudulently label their RBC phone contact line as customer service… It is so far away from that they should be charged with fraud. It is actually customer disservice or the customer frustration line, that would be a much better label. Just to clarify, once you get through to someone they are reasonably polite and apologetic however when you are asked to wait online for a minimum of two hours and in my last go around I was on hold for five hours to get through to a human being for so-called service… This is 100%, not service, this is a complete disrespect for your customer or your customer's time when you are not willing to staff your help lines or assist lines with the proper amount of people. RBC rewards and their supervisors must have 0 respect for clients

As per other reviews have had no problem booking a flight but consider the ticket lost if anything is cancelled or needs rebooking. It’s a great mo. Consider it gone. 10 hours on hold for the first booking and 6 hours so far on an airline cancelled flight yesterday.
Shame RBC. I’m done with your card.

If RBC Visa Travel Rewards shows this kind of contempt for their customers, I can only imagine how they treat their employees.
I've been on hold for 02:51 hours because a hotel reservation I made through Rewards no longer appears on their site.

What is going on with this company? I have used them in the past without much problem. I need to change my flight urgently and I honestly don’t know how I’m going to do it. Who has time to sit and wait listening to their god-awful music for 2-3 hours. According to these other reviews they never even got their cal answered. I am seriously thinking of cancelling my card and I use it a lot. They don’t allow to make changes online and then provide abysmal customer service. And they say they’re open 24/7 but they aren’t. This is appalling. I’ve never experienced anything so terrible. HIRE MORE PEOPLE! God knows they make enough profit.

Not worth the points or insurance on travel. Had a trip cancel, scam is they give you dollars not points so you have to call in to book. Can't do it online. Literally, 6 hours on hold tonight with an intentionally annoying mix of raising and lowering music follows by a loud voice message every few minutes. No way to email or leave your number so you wait on hold, ties to your phone being tortured in hopes you will give so you give up on redeeming, seriously. Don't use this product or RBC. Worse than all others.

I reserved a car and paid that in RBC reward and half an hour before pick up, the third party called me and told me we don't have any car. I called RBC reward 5 times each 1 hour and nobody picked the phone. After several tries in 2 days finally, someone picked the phone and told me I should write an email. After one month they returned my email and told me we will refund you in 14 days. No customer service at all. I had many experiences with another card and this was the first and the last time I use RBC.

I simply need to change my flight, I tried to do the change online but the trip I booked through RBC Rewards last week does not even show up online under My Trip.
I called last night and waited for 3 and a half hours, finally had to hang up to go to bed.
This morning, I have waited for another 3 and a half hours so far and still waiting...
This is horrendous, I don't think the company cares about or respects their customer's time. I would give this company zero stars if I could :(

SHAME ON YOU RBC Reward
This is the worst customer service that I have ever had. For one week I have tried and nobody answers the line. I was on hold from 8 am to 8 pm and no answer.
I believe this is just a line for decoration and nobody answers that line.
I have tried other phone numbers and they transfer me to several different departments but in the end, they transfer me to the same line.
I am so disappointed that I used my RBC Reward. Does not worth the headache. I am going to even move my business banking to another bank.