Credit Card Reviews
RBC Rewards VISA Consumer Reviews
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(64 reviews)
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Agent/rep attitude (2)
Agent/rep availability (3)
Agent/rep callbacks (1)
Agent/rep knowledge (3)
Application (1)
Billing/payments (2)
Cancellation experience (1)
Cash back (1)
Credit Limit (1)
Insurance: Car Rental (1)
Insurance: Purchase security (1)
Interest rate (1)
On-hold times/transfers (6)
Phone wait times (22)
Refund (2)
Rewards (4)
Rewards and Redemption (3)
Rewards: Air Miles (1)
Travel (2)
Trip Booking / Changes (23)
Trip Cancellation (4)
Website experience (3)
Review author
The "on hold" issue is number 2 on my list as I've been on the call /on hold now for almost 5 hours. This issue (number 1) is regarding a travel credit I have with WestJet. The online ticket price is $1,089.47, I have a credit with WestJet (via RBC) for $1,499.26. I made sure that I am completely accurate with all information and RBC says I now have to pay an additional $58.70 which jumped to $108.10 after being on the phone for 3 hours. Correct me if I'm wrong; Credit $1,499.26 less cost of $1,089.47 should be plus +$409.79? I know WestJet will not give credit for a positive difference but asking me for more money is really taking advantage of the customer. Something is big-time wrong and one thing is for sure, the RBC rewards cardholder is the loser. As for complaint #2, I've had to call RBC Rewards 3 times in the last few months and the wait is 3 to 5 hours to get someone live on the line. Absolutely horrendous customer service.