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RBC Rewards VISA Consumer Reviews

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(64 reviews)
RBC Rewards VISA
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Who's the loser?

by Danny O'Hara on Sep 10, 2021
2 out of 5 stars

The "on hold" issue is number 2 on my list as I've been on the call /on hold now for almost 5 hours. This issue (number 1) is regarding a travel credit I have with WestJet. The online ticket price is $1,089.47, I have a credit with WestJet (via RBC) for $1,499.26. I made sure that I am completely accurate with all information and RBC says I now have to pay an additional $58.70 which jumped to $108.10 after being on the phone for 3 hours. Correct me if I'm wrong; Credit $1,499.26 less cost of $1,089.47 should be plus +$409.79? I know WestJet will not give credit for a positive difference but asking me for more money is really taking advantage of the customer. Something is big-time wrong and one thing is for sure, the RBC rewards cardholder is the loser. As for complaint #2, I've had to call RBC Rewards 3 times in the last few months and the wait is 3 to 5 hours to get someone live on the line. Absolutely horrendous customer service.

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