Capital One Platinum Costco MASTERCARD Consumer Reviews

I have $20,000 limit now. Requested to increase to $40 or $50 G since all of my other cards are above $40G. After 30 min on phone, the answer was no, when asked why reason: I do not use the CC enough. I said I would love to use it more but the limit is too low. Worst CC ever. Worst service ever... I will let Costco know so they consider a new CC company.

These guys had the worst service on the entire planet. I have applied for this card 3 times, each time they say "we can not approve your application this time, please apply after some time". I have followed up to find out what is wrong with the application. First of all, they don't want to tell you why application got rejected. As an applicant, I have the right to know what is going on. However, they keep blaming on other credit check agency and they say "your score is good, there is nothing wrong with the credit score". I am not asking for anyone else's information, I have the full right to know my information and what is wrong with it. My credit score is more than 750, which seems perfectly fine. No bad note on my credit. On each application, I get credit score reduction of 10 points. Now I feel I shouldn't even think to apply anymore. If you guys don't want to waste your time and credit score, don't apply. I learned my lesson, I feel it shouldn't happen to anyone that's why I had to write this review.

We tried to use our Costco Capital one card for a transaction to payout another credit card. After a credit amount went into the capital one card they froze our account. Unbeknownst to us of course. So when we went to use the card...nope, declined. After a number of phone calls, they informed us it was frozen because of fraudulent activity!! Really?? We transferred the money!! So we asked to have the money transferred back and were denied. We were told that our banking institution had to make the request. This is after countless calls and umpteen people giving me a different answer every time. Our banking institution made the request on May 1st. I was originally told it would take 2-4 weeks. After making a call today, I was told it would be 4-6 weeks. What was supposed to be a simple transfer between cards turned into a cluster ****. And to top it off, if I wanted to do a cash advance, I could only do one for $300 per day. I would have had to have done 10 to get my money back at what cost? Since the interest rate is off the charts I called and asked to have it raised just for one day even so I could do the transaction and was declined. I asked if I could have my credit limit increased so I could do the transaction and declined. I will never recommend this company or card to anyone!!! This is the worst experience I’ve ever had that has left a terrible taste in my mouth.

Costco auto-renewed their membership through the attaché Capital One card they had on account without asking me. I understood now that Costco auto-renews the membership and we agreed initially for it while we were signing a bunch of papers for membership. Anyway, it was just $64 and Capital One did not send me a statement for this outstanding amount. For this small amount, they submitted a report to the credit score department which brought down my Credit score. How can a credit card company without communicating with me raise a no-pay report to the credit card bureau is what I still can’t understand. That too for $64, I paid in full and had to cancel the card, will never be a member with Capital One

I'm shocked to see Costco actually picked this company for their CC. My credit score is 820, they offered me a $3000 credit limit and refused to check my credit report manually to see if they could offer a better limit. This limit is the lowest I have ever received for a credit card. I've never had any problems with credit..ever... I am 40 years old, not 19, and they tell me they don't know me..they need relationship history first... so they need to be careful. SERIOUSLY!? Great way to start that relationship.. Capital One...

My history with my Costco Mastercard was exemplary...never missed a payment etc. A good little customer... I called Capital One Saturday, March 31, to activate my just received replacement card. It was a late activation because it had arrived to me very late. I explained to the gentleman that I have two addresses...one business and one personal. Business address is my billing address. I further explained that I am having issues with community mailbox service at my business address (hence late receipt of my new card). I sometimes don't receive things, and therefore want to change my billing address to my personal address, an address Capital One also has on my file. He seemed to understand my plight, asked me many identification questions and then changed my address for billing and activated my card. I was warned that the first use MIGHT need a signature but after that, my same pin would suffice. That evening we tried to use the card to pay for Skip The Dishes food delivery over the phone...it was declined. Next morning, Sunday, I purchased a limited number and time-sensitive item I had been waiting to purchase online( used PayPal). I successfully made the coveted purchase...yay. Then I went out Monday and attempted to use my card in a store and it was declined. Tuesday I call Capital One and "due to high call volume" wait 15 minutes before hanging up. Later that eve I call again... I wait 37 minutes before hanging up. Wednesday morning I call again... it takes over one hour to finally be answered. Cut to finale: Capital One tells me because I had changed my address when I activated it on Saturday and then tried to use it at a food order service I had not used before... security had decided to freeze my card. So... did they call me at my phone number to check with me or advise? No...but they did send me a letter by snail mail to my usual billing address to let me know...maybe I'll get that notification next month. I also didn't get the time sensitive limited quantity item I had thought I successfully purchased due to declined card... American Express, you will get the rest of my Costco business..the points aren't worth this exercise in frustration.

I have been denied 3 times by today with c.s. 730...I really don't think that anyone is checking the applicant credit score...Small advice: since it is only for Costco members, maybe you should check how much this Costco member is spending annually and calculate how much will you earn with your 19% interest rate. Anyway, thank you very much CO Canada, I won't be bothering you anymore

I had a Costco Master Card, I was very sick in the hospital and had no one to help me with bills etc. I was in over 5 months, so of course, my bill did not get paid. I got out in March and the first thing I did was to pay all of my cards off which was over 5,000.00. And I explained why I did not pay for five months, very ill and fighting for my life. So what did they do, could care less and told me I had to repay and have to wait to do that. I gave Costco lots of my businesses and money and this is the understanding what happened. I thought Costco cared about their customers. Well, the people handling their charge card don't.

This is my second year having Costco Mastercard credit card. On their website/agreement, there is a statement and cash back coupon that is supposed to be sent on January automatically but I never got them. It takes several attempts to contact them for them to send back cash back coupon. Last year I got them in late May and right now, I've called them several times already to get my cash back. Warning others that it takes way longer for them to give you rewards

With a credit score of 800+, I can choose which card I keep in my wallet. After having a terrible experience with Groupon, who was selling vouchers for a company which is/was out of business, I turned to Capital One for assistance. They proved to have probably the worst customer service on the planet. Why Costco would chance such a reputation built on customer service with a CC company with such poor service is beyond me. Stay away from this card unless you want headaches.