Capital One Platinum Costco MASTERCARD Consumer Reviews

Terrible wait times just to activate a new card. The only message that gives me is that their time is more important than mine. Just hung up after two nights in a row to try to activate a new card. System was down last night, no idea what the issue is tonight as I hung up after a 30 minute wait time. With the high interest they charge, they should be able to hire staff.

and not even an indication as to when they will pick up. After twenty minutes on hold I went to their website for live chat...there I was given an estimated time of 35 minutes. Incredibly bad service.

Why would a great company like Costco partner with such a terrible company.

The only reason I got this card was to shop at Costco.
They have switched their online banking service which they originally said would be done by September 18th but then without any notification now say it is September 25th.
Today when I tried to re- register for online banking , it asked me for my information and then said the information was invalid which was false. I had to phone the company wait on hold for at least 20 minutes to be told they had moved their change date to September 25th. Why the heck did it not say that when I tried to re-register? !!!! Where is the communication and consideration for their customers. It is lacking.

My card was recently declined by two vendors. Capital One will not provide a reason for this, and in fact, did not warn me that it would be declined in future transactions. My card doesn't expire until the end of this month and they haven't sent me a new card. I always pay the total due each month and I am no way near my credit limit ($17,000). They simply decided that they didn't want me as a customer (for whatever reason I don't know). I have emailed Costco about this but Costco has not responded.

I still can not " forgive " Costco for switching from Amex to Capital One ! If you try to compare PLATINUM service of American Express with Capital One - there is no service at Capital One . When I applied for the card ( when Costco just started to offer it ) I picked the option to be notified by email if there is any big transaction appeared on the card ,no worries I am getting them but 3 to 4 days after transaction !!! Just to compare -Amex - the same day . When you do your payment it will take minimum 3-4 days ( most of the times 5-6 days ) to see money on the card ( Amex will notify you next day early morning that they received your payment ) , Try to increase your limit ....... and it will be the last drop . I can go on and on and on . If I could give a half a star I would , plus I would lower Costco rating too because of that card. DO NOT DEAL with Capital One , save your nerves .I am closing it.

The card is okay currently. Will not work in mobile wallets. Fees are high. Today received updated agreement. All fees are increasing across the board. No additional services. Just increased fees. Pretty poor relationship and service to offer. Nothing but slam existing customers for being customers.