Capital One Platinum Costco MASTERCARD Consumer Reviews

My new Costco CIBC card has an expiry date of 04/27. However, I discovered today that as CIBC issued my card "in a rush" they cancelled it and I have to await a new card being sent out at which time I have to redo all of my set up including bills I want to pay automatically. 45 minutes on the phone with customer service resulted in a few apologies but they can't just automatically reset our card. I'm absolutely disgusted with this whole process and with CIBC. Hoping we will be recompensed for time on the phone and all pending transactions.

The year I got this card. I had earned $181k. They gave me a credit limit of $4500. Every last card I had was $10k-40k cards. Yet I only asked for $10k minimum. So that I can keep my utilization low. My typical spend at Costco is $550-800 for a Costco run. And online can usually be $1k items.

I have an 836 score STEADY that doesn’t go up. Or down. As my monthly spending is really steady and I pay cards all on the 18TH of every month for all bills.

Anyways. They said to have it a year and then ask. That was 2018 to now. Yep. In recent 2021 I asked again. Still NOPE.

Then Costco decided to do something amazing. They switch to CIBC. For those of you who hate CIBC. I can say this: CIBC TOOK MY COSTCO CREDIT CARD OUT OF THE CAVEMAN ERA as I don’t know how many times I’ve asked Capital One to please accept Apple Pay. Who even carries cards anymore???

The first thing I did. Was activate Apple Pay. The second thing? I asked CIBC for a limit increase of $1500 and was instantly approved. Seriously? You are begging for years. For a few k increase on a card you’ve had for years….. makes you wonder. Where capital one’s priorities are.

Every time you ask them. They will say. USE IT MORE AND WE WILL RAISE THE LIMIT…. HOW ABOUT YOU RAISE IT THEN I WILL USE IT MORE?? I’m not ruining my credit score. By impacting my utilization score. What a joke. My utilization on $141k of credit card limits. Is 1-3%! I don’t play the 30-35% game.

Thank you, Costco for changing your credit card from Capital One to CIBC. I have been trying to get my statements from January for 2 months now! I can’t get a hold of customer service for less than 2 hours waiting on the phone and no one is able to help me!
Today I decided to try again and I’m at 3 hours and 20 minutes waiting so far!!!!
I was trying to save paper by doing online banking but now we can’t access our accounts.
This is so wrong!

After one invoice and without prompting, CIBC increased my credit level by 50%. They must have noted a payment was made before a statement was even issued. I've had to do this so I would not go over the ridiculously low level set by Citibank. It's still not at the higher level that I want it to be, but what a relief after a year of Citibank doing nothing on this...

I unknowingly had my Capital One credit card "paused". My card is always up to date, and have never made a late payment. However since my address is a PO Box, they decided after years of mailing my bill, to pause my credit card. Everyone knows how I found out! Apparently, they require a physical address. After spending 45 minutes on the phone they were unable to rectify the issue and told me that someone would contact me soon to have this resolved... Still waiting.