Capital One Platinum Costco MASTERCARD Consumer Reviews

We have been with Costco since 1996 and we are fed up with this new card "CIBC MasterCard", in fact, because of this card we are considering terminating our membership with Costco. Why Costco is not looking after their merchandise and letting their customers use the card of their choice? Capital One was great, why switch? Twice my card was denied at the gas pump, I contacted CIBC and waited in line for 1.5 hours and no one answered the phone. We are set up to withdraw our monthly invoice directly from our bank. What's CIBC? Costco! Please, get rid of this card, their service is terrible.

Thank you, Costco for changing your credit card from Capital One to CIBC. I have been trying to get my statements from January for 2 months now! I can’t get a hold of customer service for less than 2 hours waiting on the phone and no one is able to help me!
Today I decided to try again and I’m at 3 hours and 20 minutes waiting so far!!!!
I was trying to save paper by doing online banking but now we can’t access our accounts.
This is so wrong!

I unknowingly had my Capital One credit card "paused". My card is always up to date, and have never made a late payment. However since my address is a PO Box, they decided after years of mailing my bill, to pause my credit card. Everyone knows how I found out! Apparently, they require a physical address. After spending 45 minutes on the phone they were unable to rectify the issue and told me that someone would contact me soon to have this resolved... Still waiting.

Have been trying to settle my late husband's estate with Capital One. Have been trying for a year and a half to talk to someone to settle this debt. Have phoned umpteen times, been on hold for up to 3-4 hours at a time. No one answers. Have sent letters of settlement umpteen times. No response.
Worst credit card company to have to deal with. Plenty of other credit cards out there. Do yourself a favour and choose another one.

Customer Service on overseas calls does not even deserve 1star Policy. Capital One putting a block on my account that has been in good standing because they wanted to update their information on file. Unacceptable! Still after 3 days of trying to contact no success. Multiple transfers, disconnected, dropped calls and hang-up. If they want information they should reach out or send a letter. Sadly a forgotten talent. Getting me into account payment problems with my auto pays, small monthly amounts, that they blocked, without notice of any kind to me, well within my credit limit. If I managed my small business like this I would not expect to be in business long...