Credit Card Reviews
Capital One Platinum Costco MASTERCARD Consumer Reviews
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(190 reviews)
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I accumulated the rewards of Capital One with a Costco membership. My Costco membership was up for renewal. When I renewed Costco did not give my new information to Capital One. Therefore my account was closed and I lost my rewards. No warning or opportunities to correct.
This credit card is a complete scam where one star is too much. My Costco membership unknowingly expired during Covid19 so Capital One cancelled my credit card. This is not the first time they have done something stupid. I had been standing in line on a Friday afternoon waiting to pay for groceries when I found out Capital One has closed the account. No warning whatsoever. This company should not be allowed to offer a credit card.
My new Costco CIBC card has an expiry date of 04/27. However, I discovered today that as CIBC issued my card "in a rush" they cancelled it and I have to await a new card being sent out at which time I have to redo all of my set up including bills I want to pay automatically. 45 minutes on the phone with customer service resulted in a few apologies but they can't just automatically reset our card. I'm absolutely disgusted with this whole process and with CIBC. Hoping we will be recompensed for time on the phone and all pending transactions.