Capital One Platinum Costco MASTERCARD Consumer Reviews

Cancelled my card.

As others have said, no credit increases. I've been constantly hitting my meagre limit monthly, enduring the embarrassment at the checkout and making early payments.

As per their "terms of service", I forfeited all of my Costco rewards.

This card has been damaging my credit rating for "high credit utilization".

Well sure. With the limits they give out, a child could hit it easily.

Shame on Costco, a brand that I personally trust for getting into bed with this company.

Signed up for this card at Costco a few years ago because we were told it was the only credit card being accepted after AmX. I never carry a balance and have excellent credit. This company, like at least one other reviewer, said, stopped sending paper statements and forced me to go online as customer service was repeatedly busy and they didn't return my voice message. When I finally got through, I was automatically routed to accounts receivable (not the 1800 customer service line I called) and was treated like a low life criminal by the agent and then the supervisor. After I explained I hadn't been receiving paper statements, they wouldn't credit all my interest charges, only a portion. I asked for my payout amount, canceled my account, then paid my balance online. Capital One seemed to me to take advantage of the postal strike in Canada. This is around the time when the difficulties began. They said I was possibly not receiving my statements because of this. I said that I haven't had any issue with any of my utilities or the other credit card we have, PC MasterCard (highly recommend this card - never an issue and we frequently have large balances 7-12 k that we pay off each month, great for points). I suspect this is around when Capital One actively began forcing customers online and penalizing those like me who didn't. I would love to see an investigation of this company! Fortunately, Costco will now accept other master cards, as confirmed by the local membership. If not, I am prepared to do all our shopping at SuperStore rather than have to deal with Capital One again.

It's all been said in the other reviews - all I can add is that Canadian consumers should have the power of effective recourse against the predatory practices of this company. In order to get the agency to issue credit cards in Canada, there should be a basic minimum of ethics and a desire to help consumers, not just prey on them. My Amex with Costco had about a $10000 limit, and Capital One will not raise me from $1500, which is useless. (I have a good credit rating) This reflects very poorly on Costco and makes them look indifferent or complicit in the arrogance and greed. Costco, turf these guys out!

Like so many people have written here, I could not get my credit limit increased; then I paid a large sum into my card account thinking I can buy what I want when the deal is on, but still waiting for the money to be credited to my Costco Master card account. Understood that if there is any transaction pending, even whatever I paid (they call it overpaid) cannot be used until the pending is cleared. In other words, they will not increase your credit, even if you pay into your account, no guarantee you can use it when you want to use it. Running between Customer Service to the Underwriting Department did not make any difference as they all seemed like reading from a script. Very disappointed.

I have the same problem as others on this forum. Despite a spotless, 30-year credit rating and a high annual income, I was given a $3,000 credit limit. This is ridiculous and, for all intents and purposes, useless. I had a higher credit card limit when I got my first credit card as a student 30 years ago! I called Capital One and spoke to a customer service rep; she told me that they were 'legally limited' to how much credit they could extend. This claim was laughable - hell, the credit card kiosk in the airport concourse offered me a $10,000 limit without even a credit check (didn't need another card, so no, I didn't take it) - so I was transferred to their 'underwriting' department. The person I spoke with refused to look at my credit rating or income; they stated that CapitalOne will absolutely not consider increasing credit limits for a least 12 months. But wait, isn't the objective of a credit card company to increase use and therefore increase fees and profit? Wouldn't it make sense to increase the credit limit of someone with impeccable credit? Nope. The agent's helpful suggestion was to make more payments, earlier. I pointed out that if he looked at my account, he'd see that I have been paying off the balance in full every week, so I wouldn't be hamstrung by the sad credit limit. I also pointed out that it takes a minimum of five business days for payments from my bank to be processed by CapitalOne, yet when I make payments on my other credit cards issued by financial institutions outside my bank, the payments are processed in one to two business days. He helpfully suggested I change banks to facilitate payments to CapitalOne. The limit on this card is 1/10 of what I have on other cards and virtually useless. I only got it to facilitate transactions at Costco and to get the cashback rewards. Unfortunately, this has not panned out and I will be shopping for some other cashback Mastercard.

Customer service is terrible. I cancelled this card in May of 2018 and just got a bill for $135 today. This is ridiculous, and when I called about this charge since my credit card was supposed to be cancelled, the customer service rep said: unfortunately, it wasn't closed properly and we can not take away the charge. And then when I called back about my account details, the individual told me to call back tomorrow or in a couple of hours since their server is down. He was nothing but rude and disrespectful. I could never support a company that doesn't care about their customers and lies to them.

Hi there, my experience with Costco capital one card is not good. This started when they upgraded the online banking and I lost all my online login info. Attempting to log in several times using my old acct info w/o any prompts or notification that the online upgrade is happening. Finally, when I figured it out, lots of info was not available to config or setup. I called customer service but they weren't able to give me any good concrete solution (I was trying to update user name). They asked me to try again later that the system is perhaps not working. I find the poor customer communication that the online upgrade is happening is my first poor experience. Talking to the call center, the agent wasn't trained up or given the right info was the other thing. Finally, when I was trying to use it to skip the dish, the card payment failed. Tried several times w/o luck. Finally, had to call the restaurant to make the order. Next day I find out can't use the card and so had to call the call center. The customer service was rude and was not helpful. She asked verification questions many times. CS seemed like didn't want to help me. Again they gave me a bunch of scripted vague answers that leave me feeling they didn't want my business. If it was not the Costco aspect (ID on the back of the card), I will cancel this card.

This is literally the worst credit card I have ever had. I also carry 2 Amex Corp Platinum cards (one US, one CAD), a personal Gold, a CIBC Aerogold, and this card is only in my wallet because COSTCO forces us to use this junk. 2 times now I have missed payments because they force you to go paperless and they don’t email you balance updates or notifications of statements being available. They said: Well, sir, you can just log in and check. I said: this is 2019 - oh, and when I called on Christmas Eve not knowing why my card wouldn’t work at the store their customer service dept. was closed! On maybe the busiest shopping day of the year. This is a dumpster card, which I’m guessing is geared to low-income people they might want to take advantage of or want to stick them with interest charges. I now have to set a reminder to check for my statement. Anyways, Costco I love you. Turf these idiots. Your Amex was amazing. I’m sure that you can now see you get what you pay for in life and how they are saving that money they charge you. By cutting corners and pissing your customers off.

I would like to echo the past reviews about poor customer service ( actually was hung up on), and when I called back 2 days later, they said my CLA was declined even though no one told me that. I started the whole long process again hoping this person may actually be able to help me but was actually told that the decline had nothing to do with our credit score or large annual income with no mortgage; it was just because they were not giving ANY credit increases at this time??! I was also told that the $7000 we put down against the card with a $6000 limit would not allow the Costco vacation we wanted to book to go through and that the transaction would still be declined. Of course, the reason we wanted to use this card was to show loyalty to Costco and get the extra cash back rewards, but they have made this impossible and told me to use another card and “enjoy your vacation”! I may try the route suggested on other forums saying emailing Capital One’s CEO to get the increase. Meanwhile, Royal Bank visa gave us lots of points and an extra increase to credit limit without begging.

We were lured to Capital One by Costco Canada, who is pushing this poor excuse for a customer-facing company.

In short, I cannot believe the arrogance and customer-unfriendliness of this company! They gave us a measly $6000 limit for their "Platinum" card. We've tried asking several times for a credit limit increase and they refuse, each time coming up with a different flimsy excuse. We pay in full every month and occasionally need large purchases (a trip, replacing our furnace, etc.). I used to be able to get around the limit by making a big manual payment (like $8000) to get "extra" credit space for large purchases. But now! They seemed to have closed this "loophole". I tried this trick to buy new appliances and I should've had enough for $9000 worth of products. But what do they do? They CAPPED my credit to $6000!! Why?? Now my "balance" is only $2700, but my "available credit" is $0. Unbelievable. Their web site is no good; the revamped site is no better. They don't have a secure messaging system, so I can't even contact them electronically. They expect you to phone them, wait on hold, only to get a rep who can do nothing for you!! We should all lobby Costco to get rid of these guys. I'm fed up and their cashback bribes are no longer enough to keep me with them.