Capital One Platinum Costco MASTERCARD Consumer Reviews

The Bay ended its credit card relationship with Capital One, who then cancelled my Bay MasterCard. I then applied for a Costco MasterCard. Meanwhile, The Bay reissued my platinum MasterCard with their new carrier. I’ve heard that Costco will be ending their relationship with Capital One this year. I want to cancel my application for their card, but cannot get through to a person on the telephone, when I call, I get sent down a black hole of never-ending “push this button or push that button”. Ridiculous.

The only time I needed the extended warranty I was told that I have to send the product to the service center and get estimate of the cost of repair at my own cost and send that to them and then they decide. This is exactly opposite to what they say on their documents. But I don't waste my time with these none sense, so I canceled the card. Just to put it in perspective, I used to spend around 60000k a year on this card. I am sure they won the battle....

During these hard times, I find it hard to believe that Costco Master Card still charges 25% interest on purchases, and cash withdrawals. I called customer service about this, and they said they are working on this matter. That was five months ago, and nothing has changed. “Visa” was kind enough to drop from 19% to 10% and so forth with other financial institutions. Thank you Costco Master Card for your lack of support during this pandemic hardship

Have been trying to settle my late husband's estate with Capital One. Have been trying for a year and a half to talk to someone to settle this debt. Have phoned umpteen times, been on hold for up to 3-4 hours at a time. No one answers. Have sent letters of settlement umpteen times. No response.
Worst credit card company to have to deal with. Plenty of other credit cards out there. Do yourself a favour and choose another one.

They forfeit my cashback rewards accumulated almost a year cause I decided to not renew my Costco membership that expired near the end of the year. It will not be forfeited only if it expired after their January voucher issue date. This policy is unfair as there is no point using their card for purchases if Costco membership will expire before they issue the cashback and I decide to not renew anymore. I could be better off with other cashback credit cards than this. Disappointed with this policy and customer service.

I accumulated the rewards of Capital One with a Costco membership. My Costco membership was up for renewal. When I renewed Costco did not give my new information to Capital One. Therefore my account was closed and I lost my rewards. No warning or opportunities to correct.

I recommend to everybody never apply for this card; Since they deny your request without any reason. I applied it with a really good score and history that I had in my credit report but they deny my request with a really ridiculous reason and when I called to capital one to ask the reason; They mentioned because your credit limit with other Banks is high.

They decide to issue me a new card out of a blue without letting me know. No warning at all, you find out 1 day that your card does not work. I called to ask and the representative on the other end is totally useless just like talking to a bot. All the replies were I don't know, I understand your frustration... Not sure why Costco will choose 1 of the worst credit card company.

I'm shocked what a bad card it is. I used the card for half a year. I paid off constantly on time. Recently I stopped using it often and noticed that my current balance is much higher than I spent money from the card. I counted all transactions and all payments and my amount came out 2000 less than they indicated. Tried to resolve with customer service and no results...

With this Covid-19 situation right now and you want to go online shopping then the next thing you find out was tour transaction is declined which is so frustrating. I even call to report that unauthorized use of my account and the only thing they can say is "call after three weeks". And I call after 3 weeks then they told me to wait for 30 days and call again. They should not offer any credit cards if they can't handle simple problems like this.