Capital One Platinum Costco MASTERCARD Consumer Reviews

I switched to Capital One Master Card when Costco ended its partnership with Amex, so I have had this card for the past 3-4 years. I use this card for my business expenses. I have tried to increase my credit limit twice and both times have been rejected. On one occasion I was asked why I needed the increase. I told them I was planning to make a purchase that would put me over my limit. Still, they denied my request and couldn't care less. When asked why, was told I don't use my card enough and that my monthly spending is low and rarely reached the limit. HUH? I have always paid the balance on time as I do with my other 5 credit cards with a much higher limit than Capital One's. Are they expecting customers to spend up to the limit every month in order to consider granting a credit limit increase? Really, it is not Capital One's business how much I spend. If I ask for a credit increase, it is because I need it. Do they realize that while the average person's monthly spending is lower than the limit, there will be the occasional months where you have that extra expense that puts you over the limit? At first, I couldn't find a logical reason for their policy but found out their strategy after receiving my latest statement. On the months that you go over your limit, they will charge you an "OVER LIMIT FEE" of $29. And remember, once you go over your limit, you cannot continue charging more purchases to your credit card. So it's simple...they don't increase your limit and make an extra buck from you. Well done, Capital One...I have started using another MC with double the credit limit and you will not have me as a customer as soon as I receive my cash rebate. Shame on Costco for not doing their homework and partnering with a shameless company that would care less about their customers.

I had my new membership and had asked both Costco and Capital One numerous times to update it. I had to travel back and forth while neither party would take responsibility on their faults. I was at Costco over 5 times to deal with this and called Capital One on more than 5 occasions to try and get thing resolved. Nobody did anything until my time run out and Capital One cancelled my card along with $180 reward I had on it. No apology, nobody takes responsibility. Over the course of 2 months, all I got was the runaround. Absolutely disgusting customer service.

Every week the card would stop working for security issues. Customer service was quick to connect to. But useless help. They would tell me to call back because their system is not working. They told me if I cancel, I'm banned for life...great, done deal. I only used the card for 2 months and realized the other cards I've been using for 10 years rarely had issues. If issues occurred, I would be provided good customer service and resolution. Don't waste your time.

I have had the Costco Capital One credit card for over 4 years and have never missed a payment, until recently when I was away and missed one payment. My card got suspended without any notice at all. It simply failed with authorization at Costco gas station when I was trying to fill up the gas on my way to work. I immediately made the full payment online and called Capital One to lift the suspension. They said there is nothing that can be done until the payment is cleared, which takes 4 days. This is unheard of with any credit card company. They charge the interest on the missed payment AND suspend your card at the same time! What is going on with Capital One?

Capital one MasterCard will not increase my credit limit after trying 2 times. I would never use their card, but we were forced to switch from American Express. Bad choice on Costco's part.

I have had this card for one year now as we are avid Costco shoppers and decided to reap the benefit of some cash back. I have never encountered such terrible and disappointing customer service with any other credit card that I use (AMEX, other MC). My credit limit is $8000, this must have been determined from the initial credit and salary check conducted. I know we spend more than this but figured the credit limit will be increased in good time as soon as Capital One has evidence of timely & full payments each month (I have an impeccable record with credit cards/bills - never late, always paid in full). It's been a year, I've declined numerous times due to being at the limit and unbeknownst to me, they even allowed a transaction to go through a bit over the limit (under $100), and then charged me a $29 over-limit fee!! I requested a few times for Capital One to increase my limit and they refused, and said it would have to go through upper management for reconsideration, and that they would need to do another credit check and salary check - I refused as I feel I do not need to be begging Capital One, they should be harassing me to increase the limit - crazy! I have never seen anything like it. In addition, cash back refunds are due in Jan/Feb, I did not receive mine until the following June as I kept calling Capital One to state I did not receive a refund, and they kept saying "It's in the mail". Terrible service, I will contact Costco to complain, and will likely cancel this altogether.

I will start off by telling you that I have an 850+ credit score. I have ZERO trouble with getting credit. I have called Capital one numerous times to increase my limit with no reasonable explanation why not. Capital one tells me I will get one when I get one. I try to use it for my main card and it doesn't work. If it wasn't associated with Costco, I would've left a long time ago. Terrible customer service. Hope they take a lesson from PC Mastercard. PC treats me well and asks 3 times a year if I would like an increase. 5 stars to PC MC. Shame on you Capital one, you will lose a lot of customers this way!!!

They ordered a new card for me that I didn't approve, second, they told to get my new card through FedEx within two days & at last, they told me that it's going to take 3-5 days. At last, I spoke with their supervisor Denis, who told me that they will send it today & I'll get my card within 7-10 days. I asked her to review for the recordings because 3 of their employees had lied to me with giving the wrong information. She comes up with a cover-up for their employees & said to me that for the first person it's a miscommunication between you guys, for the second person she didn't hear that he promised to me he's going to send through FedEx & get it within 2 days. It's all cover-up for her employee. In the end, Denis said that I'll get my card in 7-10 days. She lied to me, so in this case, I'll cancel with Capital One because of dishonesty. I don't trust them. There are a lot of other Credit Cards to choose from.I'll not recommend this Bank at all. I wish there's a possibility of uploading the recordings.

Called to have my limit increased to 1000$ from 500$. Even after paying my bills on time every month since the card came out, they still wanted to perform a hard credit check to see my worthiness. It’s absolutely ridiculous. Customer service was terrible. It’s unfortunate that this will negatively affect my spending at Costco going forward. Nobody wants to use debit in this day and age.