RBC WestJet World Elite MASTERCARD Consumer Reviews

This card has the worst customer service!
I had a fraudulent charge on my card for 128.00 and it’s been months and numerous phone calls have been made and it’s still not credited to my account. I sent them an email from the company that “supposedly” sold me the item and they stated it was not them and their name was used fraudulently. WestJet MC wanted me to file with the RCMP I did that and I emailed them a response from the RCMP. The charge still has not been removed from my card. It’s sooooooo frustrating dealing with them! I’ve charged thousands of dollars on this card and never filed a dispute so why am I getting hassled like this. I’ve had other cards and NEVER have I had to jump through so many hoops to get someone to actually hear me and represent my need. The free bags on a flight are definitely not worth the hassle of dealing with their customer service. I’m canceling this card.