Credit Card Reviews
Walmart MASTERCARD Consumer Reviews
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(260 reviews)
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Review author
I called the first time and was told they would "call back in 5 minutes". Really? I have never seen a company treat their customer like that and on top of that, I never received the call.
After calling 4 times again and having them say the exact same thing but not giving any more information it was until the 5 and 6th call is when I was able to actually have a conversation with the customer representative about why my card was on hold.
This time the representative I had on the phone "Helped"!!! She was able to take the block off from what I was told over the phone but was told to wait 20 min for it to be reset.
I will try it later this week but this should never have happened.
Please be persistent when they tell you they would call back in 5 minutes. Just call back 20-30 minutes after the first call and you will receive a new representative and you will hopefully get one that will help you sort out your issue.