Tangerine MASTERCARD Consumer Reviews

I reported fraud on my card and received a new card. Charges were still allowed to go on my old card by vendors who had my old card on file; the charges just went onto my new card. I explained the problem to customer service and the daftness was unbearable. They didn’t see this as a problem, and gave me pat/trained responses and apologies. They reassured me that by pausing my new this card this would prevent any new charges, when I had cancelled/reported fraud on my old card, and charges were still being made on my old card!?

The hours I spent on hold/trying to reach customer service, have still not resolved my issue. I will close out my account after I pay my final balance but in the meantime I’m very stressed that vendors, fraudsters, and scammers will still be allowed to use my card and even worse, that I might have to try and reach/talk to Tangerine customer service again.

It is very difficult to pay this credit card unless you have tangerine as your current account. My experience is that I had to transfer funds from my hsbc current account to a tangerine saving account and then pay my credit card from the saving account. Tangerine would randomly place transfers on hold.
Their customer service is worse than other banks and their app is not the most intuitive to use.

By far the worst customer service of any product; try speaking to a real person and the wait is 30+ minutes. I’m sure you want to wait that long to report a stolen card. As for mine? The card did not recognize the pin number so charges automatically went through. Am cancelling this card asap.

Worst customer service ever!!
I called August 13th because my card has been charged fraudulently for almost 1200$. The men told me it would be solved within a month. Nothing changed on my account. I called 5 times this week and nobody can tell me what’s happening, being transfer and hung up every time I call. Still on hold as I’m writing this review. HORRIBLE SERVICE STAY AWAY!!!

You CAN"T reach them via chat, reach them via email, can't reach via message, all the systems come back with "error" or "service is currently unavailable". It was like this last year, and when I tried to reach them it is still the same.
The only way to get anything done (even the smallest thing) is to Call, go on hold for 45, 70, or 90 minutes, and talk to an agent who doesn't know anything, must always put you back on hold to ask someone... Either Customer-service is Outsourced overseas or they are High-school students with no training - or maybe they are elementary school kids (actually that is unlikely since most students at our elementary school would probably do a better job)...
Useless company!
I will cancel my TAngerine accounts. There is no way I am giving these people one extra $ of profit...