Tangerine MASTERCARD Consumer Reviews

I reported fraud on my card and received a new card. Charges were still allowed to go on my old card by vendors who had my old card on file; the charges just went onto my new card. I explained the problem to customer service and the daftness was unbearable. They didn’t see this as a problem, and gave me pat/trained responses and apologies. They reassured me that by pausing my new this card this would prevent any new charges, when I had cancelled/reported fraud on my old card, and charges were still being made on my old card!?

The hours I spent on hold/trying to reach customer service, have still not resolved my issue. I will close out my account after I pay my final balance but in the meantime I’m very stressed that vendors, fraudsters, and scammers will still be allowed to use my card and even worse, that I might have to try and reach/talk to Tangerine customer service again.

By far the worst customer service of any product; try speaking to a real person and the wait is 30+ minutes. I’m sure you want to wait that long to report a stolen card. As for mine? The card did not recognize the pin number so charges automatically went through. Am cancelling this card asap.

Worst customer service ever!!
I called August 13th because my card has been charged fraudulently for almost 1200$. The men told me it would be solved within a month. Nothing changed on my account. I called 5 times this week and nobody can tell me what’s happening, being transfer and hung up every time I call. Still on hold as I’m writing this review. HORRIBLE SERVICE STAY AWAY!!!

My husband misplaced his card. He made three attempts to cancel/put his card on hold (not asking for a replacement). He couldn't do it because they were not satisfied with their "authentication". Being the primary cardholder, I stepped in and went thru the verification process, still couldn't get it done, as the agent need to contact the credit bureau, etc. I have credit cards with other banks. Never imagined it would be this difficult to cancel a misplaced card. I can't help thinking if this is a stolen card situation, who is going to be responsible for the fraudulent charges while they are taking their sweet time to cancel the card? What if you are overseas and lost your card... I cancelled my MasterCard account. Hope this information will help anyone trying to decide which credit card to get.

Someone on the other side of the country was using my card so I called Tangerine to be put on hold for hours and transferred. They didn't refund all the money so I call and hold for hours and transferred again. A month later someone at Tangerine started my card number up again and the thieves got to steal more so hold again fo the next 4 days they still won't take off the interest. They told me to wait for my next bill so I would know what to pay and when I received the bill I've got $150 of interest.