CAUTION!
by Jules on Oct 15, 2023
1.5 out of 5 stars
Credit Card Reviews
Tangerine MASTERCARD Consumer Reviews
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(32 reviews)
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Agent/rep availability (4)
Agent/rep callbacks (2)
Agent/rep knowledge (1)
Agent/rep language skills (1)
Billing/payments (2)
Blocked Account (1)
Cash back (2)
Interest rate (1)
Mobile app experience (1)
On-hold times/transfers (4)
Phone wait times (4)
Rewards and Redemption (1)
Security & Fraud Detection (4)
Review author
I reported fraud on my card and received a new card. Charges were still allowed to go on my old card by vendors who had my old card on file; the charges just went onto my new card. I explained the problem to customer service and the daftness was unbearable. They didn’t see this as a problem, and gave me pat/trained responses and apologies. They reassured me that by pausing my new this card this would prevent any new charges, when I had cancelled/reported fraud on my old card, and charges were still being made on my old card!?
The hours I spent on hold/trying to reach customer service, have still not resolved my issue. I will close out my account after I pay my final balance but in the meantime I’m very stressed that vendors, fraudsters, and scammers will still be allowed to use my card and even worse, that I might have to try and reach/talk to Tangerine customer service again.