CAUTION!
by Jules on Oct 15, 2023
1.5 out of 5 stars
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
Worst customer service ever!!
I called August 13th because my card has been charged fraudulently for almost 1200$. The men told me it would be solved within a month. Nothing changed on my account. I called 5 times this week and nobody can tell me what’s happening, being transfer and hung up every time I call. Still on hold as I’m writing this review. HORRIBLE SERVICE STAY AWAY!!!
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I reported fraud on my card and received a new card. Charges were still allowed to go on my old card by vendors who had my old card on file; the charges just went onto my new card. I explained the problem to customer service and the daftness was unbearable. They didn’t see this as a problem, and gave me pat/trained responses and apologies. They reassured me that by pausing my new this card this would prevent any new charges, when I had cancelled/reported fraud on my old card, and charges were still being made on my old card!?
The hours I spent on hold/trying to reach customer service, have still not resolved my issue. I will close out my account after I pay my final balance but in the meantime I’m very stressed that vendors, fraudsters, and scammers will still be allowed to use my card and even worse, that I might have to try and reach/talk to Tangerine customer service again.