Credit Card Reviews

Tangerine MASTERCARD Consumer Reviews

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(32 reviews)
Tangerine Money-Back Mastercard
2.3 out of 5 stars:
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CAUTION!

by Jules on Oct 15, 2023
1.5 out of 5 stars

I reported fraud on my card and received a new card. Charges were still allowed to go on my old card by vendors who had my old card on file; the charges just went onto my new card. I explained the problem to customer service and the daftness was unbearable. They didn’t see this as a problem, and gave me pat/trained responses and apologies. They reassured me that by pausing my new this card this would prevent any new charges, when I had cancelled/reported fraud on my old card, and charges were still being made on my old card!?

The hours I spent on hold/trying to reach customer service, have still not resolved my issue. I will close out my account after I pay my final balance but in the meantime I’m very stressed that vendors, fraudsters, and scammers will still be allowed to use my card and even worse, that I might have to try and reach/talk to Tangerine customer service again.

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Worst customer service ever

by Annie on Sep 23, 2023
1 out of 5 stars

Worst customer service ever!!
I called August 13th because my card has been charged fraudulently for almost 1200$. The men told me it would be solved within a month. Nothing changed on my account. I called 5 times this week and nobody can tell me what’s happening, being transfer and hung up every time I call. Still on hold as I’m writing this review. HORRIBLE SERVICE STAY AWAY!!!

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Bad customer service and rewards

by Esther Houghland on Jun 9, 2021
1 out of 5 stars

This was supposed to be a great credit card for cashback. It was bad. They found reasons to not give me rewards or give me the lowest possible percentage that they could. Also - their service was awful. On hold forever - Regularly telling me that they were experiencing higher than expected call volume - REALLY. I expect that the call volume has to do with how bad their service is and how pathetic their rewards are. I was trying to cancel my card for the poor service - being on hold for over 40 minutes certainly solidified that cause.

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Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

Terible customer service

by Moe pr on Sep 22, 2020
1 out of 5 stars

Someone on the other side of the country was using my card so I called Tangerine to be put on hold for hours and transferred. They didn't refund all the money so I call and hold for hours and transferred again. A month later someone at Tangerine started my card number up again and the thieves got to steal more so hold again fo the next 4 days they still won't take off the interest. They told me to wait for my next bill so I would know what to pay and when I received the bill I've got $150 of interest.

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