Credit Card Reviews

Tangerine MASTERCARD Consumer Reviews

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(32 reviews)
Tangerine Money-Back Mastercard
2.3 out of 5 stars:
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CAUTION!

by Jules on Oct 15, 2023
1.5 out of 5 stars

I reported fraud on my card and received a new card. Charges were still allowed to go on my old card by vendors who had my old card on file; the charges just went onto my new card. I explained the problem to customer service and the daftness was unbearable. They didn’t see this as a problem, and gave me pat/trained responses and apologies. They reassured me that by pausing my new this card this would prevent any new charges, when I had cancelled/reported fraud on my old card, and charges were still being made on my old card!?

The hours I spent on hold/trying to reach customer service, have still not resolved my issue. I will close out my account after I pay my final balance but in the meantime I’m very stressed that vendors, fraudsters, and scammers will still be allowed to use my card and even worse, that I might have to try and reach/talk to Tangerine customer service again.

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Best avoided unless you use tangerine as your current account

by JOHN CONWAY on Sep 30, 2023
1.5 out of 5 stars

It is very difficult to pay this credit card unless you have tangerine as your current account. My experience is that I had to transfer funds from my hsbc current account to a tangerine saving account and then pay my credit card from the saving account. Tangerine would randomly place transfers on hold.
Their customer service is worse than other banks and their app is not the most intuitive to use.

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Worst customer service ever

by Annie on Sep 23, 2023
1 out of 5 stars

Worst customer service ever!!
I called August 13th because my card has been charged fraudulently for almost 1200$. The men told me it would be solved within a month. Nothing changed on my account. I called 5 times this week and nobody can tell me what’s happening, being transfer and hung up every time I call. Still on hold as I’m writing this review. HORRIBLE SERVICE STAY AWAY!!!

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Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

Tangerine Mastercard customer service department

by gary king on Oct 1, 2022
1 out of 5 stars

Their phone service is the WORST in the entire world. I called them on August 28, 2022, about an unauthorized charge to my account for $246.75. I spent 45 minutes explaining to three different people this charge and they decided to cancel my card and replace it and would credit my account shortly thereafter. I was told to pay the full balance of the account and they would put the credit on my next statement.
Today Sept 23, 2022, I called as this credit was not on my new statement and spent 2.45 hours on the phone and speaking to 4 different people none of which could solve this problem with the last one who transfers me to their security department which never answers their phone after 23 minutes at which point I gave up.
Thus my problem is not solved and I shall most likely never use this credit card again.
Also, I am sure anyone else using their phone service will agree that it is a monstrosity.

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Garbage!

by Al on Sep 15, 2022
1 out of 5 stars

You CAN"T reach them via chat, reach them via email, can't reach via message, all the systems come back with "error" or "service is currently unavailable". It was like this last year, and when I tried to reach them it is still the same.
The only way to get anything done (even the smallest thing) is to Call, go on hold for 45, 70, or 90 minutes, and talk to an agent who doesn't know anything, must always put you back on hold to ask someone... Either Customer-service is Outsourced overseas or they are High-school students with no training - or maybe they are elementary school kids (actually that is unlikely since most students at our elementary school would probably do a better job)...
Useless company!
I will cancel my TAngerine accounts. There is no way I am giving these people one extra $ of profit...

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Waited on the phone for 1 hour and 15 min… Never again in my life!

by Apero2804 on Jul 14, 2022
1.5 out of 5 stars

Never in my life, have I will wait for French service on the phone for more than an hour... never!!! I will cancel this week Mastercard Tangerine!

I called back and I pressed for English service and wait for 1 min to get somebody on the phone!

Tangerine you just lost me forever!

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Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

Risky credit card to hold

by Steph on Mar 31, 2022
1 out of 5 stars

My husband misplaced his card. He made three attempts to cancel/put his card on hold (not asking for a replacement). He couldn't do it because they were not satisfied with their "authentication". Being the primary cardholder, I stepped in and went thru the verification process, still couldn't get it done, as the agent need to contact the credit bureau, etc. I have credit cards with other banks. Never imagined it would be this difficult to cancel a misplaced card. I can't help thinking if this is a stolen card situation, who is going to be responsible for the fraudulent charges while they are taking their sweet time to cancel the card? What if you are overseas and lost your card... I cancelled my MasterCard account. Hope this information will help anyone trying to decide which credit card to get.

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Worst Credit Card and Worst Customer Services

by suvrat paul on Feb 7, 2022
1 out of 5 stars

Long waits (over 1 hour)... totally useless customer services-doesn't even have basic maths skills. Credit card gets blocked frequently when making a large transaction at local reputable merchants. Just contacting their F&S department is like finding snow in hell.

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Bad customer service and rewards

by Esther Houghland on Jun 9, 2021
1 out of 5 stars

This was supposed to be a great credit card for cashback. It was bad. They found reasons to not give me rewards or give me the lowest possible percentage that they could. Also - their service was awful. On hold forever - Regularly telling me that they were experiencing higher than expected call volume - REALLY. I expect that the call volume has to do with how bad their service is and how pathetic their rewards are. I was trying to cancel my card for the poor service - being on hold for over 40 minutes certainly solidified that cause.

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Tangerine World Mastercard®

Tangerine World Mastercard

Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard. 
What else will you get:

 

  • Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
  • No limit on the amount of Money-Back Rewards you can earn.
  • Change your 2% Money-Back Categories to suit your spending.
  • Mobile Device Insurance

Get this card / Apply online

Terible customer service

by Moe pr on Sep 22, 2020
1 out of 5 stars

Someone on the other side of the country was using my card so I called Tangerine to be put on hold for hours and transferred. They didn't refund all the money so I call and hold for hours and transferred again. A month later someone at Tangerine started my card number up again and the thieves got to steal more so hold again fo the next 4 days they still won't take off the interest. They told me to wait for my next bill so I would know what to pay and when I received the bill I've got $150 of interest.

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