HomeTrust Secured VISA Consumer Reviews

I am in the process of trying to repair my credit so a financial planner told me to get a Secured CC First and gave me 3 names to choose from. I didn't do any research and filled out their application online in mid-July. Within a day they had sent me the instructions about where and how much to send and how to label the money order. Nowhere on the site or in the email did they mention the turnaround time. I went to the post office and sent it off the next day. I waited a month and had heard nothing. Not even that they had received anything or the funds. I called the 1800 number and after waiting like half-hour finally spoke to someone. She informed me that as of August 10th, the department that processes the applications to move forward was working on files from May still. She said it was due to COVID but now from the other reviews I'm reading I learn it's been an issue for years. What a disgrace. I'll be calling first thing and be demanding they cancel my request and return my money order.

Filled out an application and sent Bank Draft ALL as requested. No response for 4 weeks not even to state they had recorded the Draft (their office is a few blocks from my home so it would have arrived within 2-3 days locally). Called them. Could offer no updates but promise would be ready within a few weeks and my Card posted to me. Rang back yet again after the promised timeline, it was extended once again. Rang back a 3rd time and this was the first time they 'confirmed' they had recorded my deposit and informing me it won't be ready till September unless they deny my application!!! Extremely frustrating, seem highly unorganized with no 'protocol' in place. I really wish I would have gone elsewhere... Am looking into other options and am going to try to get my deposit back. Very disappointed! They feel untrustworthy and that is the worst feeling.

Please don't use Home Trust, you will go through A LOT of headaches. If you pay your amount owing in full and on time, you are ok. ANYTHING outside of this scope will give you a hair-pulling experience. They will even provide false information to waste your time. DON'T USE THEM. There are so many other credit card companies that will save you more money.

I closed my account in full on June 4, 2019, and was told by several representatives after several calls that my account had been closed. I was shocked to see today (June 18, 2019) that my credit score was being negatively impacted due to the fact that my account looks open and at the limit when in fact it is completely paid off! I spoke with a couple of different supervisors that assured me that the account would be expedited and dealt with only to call today and be told by another representative that the process would take 30 - 45 days. What an absolute joke!

Home Trust Visa conveniently “forgets” to send email reminders that your payment is due.
Since customers are not getting the reminder, they forget to check the statement, especially if you have many credit cards, and miss the payment date, resulting in hefty interest charges. This happened twice to me already. The second time was after Christmas, when everyone spends a ton of money on gifts. When I called customer support, they told me that they are aware that the reminders went out late, but the statement was available and they will not reverse interest charges. Is this even legal?
Shame on you Home Trust Visa. I’m cancelling your card, because the 3% you don’t charge in transaction fees for foreign currency, you make up (and more) in interest, a few times a year.
Mr CEO, enjoy your next vacation, it’s on me. You are welcome.

I had a deposit-secured visa for a few years. When I qualified for another card and had an offer of 0% interest if the balance transferred, I called Home Trust to get the final amount owed. They told me they don't allow balance transfers. I had 2 different customer service agents tell me that. They lied. I was able to transfer the full amount to my new card.
Telling customers they can't do balance transfers is incredibly unethical. They don't give you any interest on the money used as a security deposit either while collecting 20% interest on purchases.
I don't recommend them!

Their monthly statements are consistently mailed late...to prompt late payment fees. My second statement didn't arrive when it 'should' have, so I sent a cheque (two weeks in advance of the due date) to cover period purchases ++ extra$. They hold your check for 5? business days to clear. Even though the 5 business days came and went... They blocked my card (a week before the due date and days after the cheque clearance 'hold'). It's now almost a week past the end of the 'hold' and after 2 phone calls on 2 consecutive business days..." I don't know why, but they should have removed the block by now?".

If you don't relish your time and don't care about being held credit hostage for no explainable reason...then this is the card for you. Don't waste your time on this card... Do yourself a favour and move on.