RBC Insurance Life Insurance Reviews

Canceled my account 3 times. They have taken payments out for 4 straight months in a row. Their certified agent Hisham told me that the person who called me when I ordered the accident insurance called me out and lied to me. I was promised I would receive a refund in 72 hours and they have now cancelled my insurance. The very next day $72.00 was taken out of my account and when I called I was told that they saw I had a refund coming in 10 days, not 72 hours as I was told. Another lie. Be really careful with these people. I am shocked that the Royal Bank would act in this very unscrupulous manner. Save yourself a lot of headaches and buy your insurance from a reputable company.

Terrible services.I tried to cancel with them for 2 months received notification that the cancellation email was received and someone would get in touch with me.No one did, called again gave me the wrong cancellation email send it again with all the document and still waiting , i had to put a stop payment on my account.Never had an apology from a manager or anyone.When they call you and ask if your interested into life or health insurance just say no and hang up , waste of money and waste of time.

I applied for a life a life insurance and they asked me tons of questions. At the end after so many days a rude guy called me and told me because sometimes you travel outside of Canada we do not insure you. Such a racist and un-trustable company!

I applied for life insurance a year ago because I was expecting my first child. I am a female in my early 30s a non-smoker, never done drugs, and do not drink. I have no autoimmune issues. I paid premiums for a year, increased my policy a year later when I changed my job and then I received a couriered mail stating that my policy was rescinded with a cheque for the premiums paid. After 2 month, I am still waiting to get this off my record. My doctor is also waiting to hear back because he has indicated there is no reason for my policy to have been rescinded and is waiting to clarify any questions. They said the worker is on holidays. For three months? If they do not want my business that is fine but now I cannot get life insurance because they have this note on my record which is inaccurate. HIRE COMPETENT PEOPLE AND RECORD INFORMATION ACCURATELY! Do not get life insurance from them.

We are dealing with Calgary 8 Ave RBC life insurance office. Horrible experience. I called the office to change my credit card on file to find out that my adviser no longer (1.5yrs) works for RBC. And i have to wait for customer service to assign a new adviser for my file. It's been 3 weeks and i'm still waiting... And the big surprise is that we signed a family life insurance policy and i just found out that only my husband is insured. Wow.

The only reason why I purchased my policy from RBC is because the price was competitive. The advisor was too aggressive and had no professionalism . The over all experience was horrible.

Bottom line, their prices are cheaper, however, you deal with aggressive sales personel who want their commission, disorganized medicals and any complaints you make with customer service are ignored. Horrible/stressful situation.

Without notice RBC insurance withdrew 353.52 dollar from our RBC account from a normal 52.53 amount. RBC bank contacted them on our behalf and all the contact information were dead phone numbers.
Registered letter sent and still no response or reversal of the charge. Very poor customer service.

They take so long to book for your medical and then after you have to wait 4 weeks to even get an in touch text or phone call from them, I'm still waiting for the broker to call us back on the insurance paperwork to get finalize after getting a medical done 4 weeks ago.