CIBC Life Insurance Company Life Insurance Reviews

It should be known to you that when people call your department in regard to their life insurance should always treat with the most timely manner only because they do not call you unless there is a need to. Having said that, it’s easy when you take people’s monthly premium, and yet, when they need to speak to your department to simply update an address, you give them a hard time demanding a whole of paper trails. My mom is 86 years old and doesn’t speak English. I am her daughter and has always been the sole person who could speak on her behalf for 20 years. Yet, all of a sudden, I couldn’t. So they need this and that to be faxed in, in order for me to speak on her behalf. So I faxed in POA and then, they said that didn’t receive it three weeks later. Then I fax it again and was told to wait 48 hours. Keeping this up, I am going to wait for another year before someone will have the answer. So basically, there’s nothing I can do or they can do other than sit here and wait which I’ve been waiting for over 2 months. This is ridiculous! It’s not an urgent matter to you because you already took our money! I can’t imagine what this process is like if we were to make a claim!!! Very disappointed!!