CIBC Life Insurance Company Life Insurance Reviews

My husband and I have been trying to deal with this since May. The main guy we were dealing with trying to get our insurance since May 2018. Apparently, the man we were dealing with did not have proper licensing and continued to go put it off. Finally, in July, a nurse came to take my vitals and information to be sent to the lab. I called in September 2018 only to be told the representative we were dealing with was no longer with the company. Nothing has been sent or completed, absolutely none of the current representatives know what's going on. I call last week at the beginning of October and was told they would call me back. I got a call on Wednesday and was told an underwriter would personally call me Friday. It is now Thursday of the following week and ABSOLUTELY NO ONE has any idea what is going on and I got another tentative promise someone would call me back by the end of today. This is so disappointing as before this situation I have had accounts with flawless service with CIBC for almost 25 years. I am concerned the situation is not being taken seriously, which leads both my husband and I to believe the insurance through CIBC is a joke and our situation is not a priority. Hoping someone can refer me to a positive experience with another service they've had as we are patient people but to wait from May to October for a response on status is absolutely unacceptable. Very disappointed and debating whether it's worth continuing being a customer anymore.