Mortgage Reviews
Home Trust Fixed Mortgage Consumer Reviews
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(18 reviews)
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I lost my job and due to the Covid-19, it was hard for me to find another job. I called in HomeTrust to get some payment deferral. They deferral one payment and they refuse to do another. They were so rude! They made it sound like we're begging them for something they made me feel so bad that I don't even want to call them back but I regret having a mortgage with that company... I recommend nobody use them.
During this pandemic situation, banks are deferring payments for 6 months. Home Trust does not defer payments. They state on their website that they offer assistance but that is not true. I submitted my request for deferring assistance and received a letter stating that they would defer my April payment since I had no funds available pay and that I must may my following monthly payments plus my missed payment for April payment. They stated, "we do not offer skip or defer payment plans". Absolutely terrible response for my plea for help. I am a loyal customer who never missed a payment. I will be transferring my mortgage to one of the major banks who seems to support their customers when they need help.
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Hometrust is the worst place to get a mortgage from, they will do anything to charge you as many fees as they can, they won't be upfront about it and their staff won't be able to explain what the fees are. They treat their clients terribly, they are insulting and condescending. I have several properties, one of which is with Hometrust for one year (and not a day longer if I can help it), and I have never been treated so poorly as I have with them. Avoid them at all costs, they will rip you off many times over! Never again.
I needed funds when the pandemic started so I called Home Trust for help. They were able to defer one payment only, however they offered me a line of credit to help me out. It turns out the interest on the line of credit was lower than the interest I would have paid if I deferred 6 months instead. I'm back to work now and it was a solution that worked great for me. Very thankful!