Critical Illness Insurance Reviews

Manulife Critical Illness Insurance Reviews

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(2 reviews)
Manulife
1.3 out of 5 stars:
Customer service:
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Service is extremely poor

by MC on Sep 8, 2017
1.5 out of 5 stars

My review speaks to my experience applying for CoverMe critical illness insurance. It has been almost impossible to find out the status of my application. The website provides a phone number but there is no option in the phone menu for critical illness. Consequently, I was transferred six times to various departments, none of which could help me find out the status (even though I provided a tracking number). Emailing has been similarly frustrating. I have not been able to get a response. It surprises me that an insurance provider would not be interested in helping a customer purchase one of its products. Is this the level of service a claimant should expect? I have to assume so.

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