Disability Insurance Reviews

Equitable Life of Canada Disability Insurance Reviews

This page has been viewed by: Please wait... consumers
(3 reviews)
Equitable Life of Canada
2.3 out of 5 stars:
Customer service:
Value for Money:
Share your own experience
Write a review

Short Term Disability experience

by Mentalhealthisreal on Jul 20, 2023
1 out of 5 stars

I must express my utter disappointment and frustration with Equitable Life Canada's handling of my Short Term Disability application. My experience has been nothing short of a nightmare, characterized by poor communication, extensive delays, and a complete lack of adherence to their contractual obligations.

First and foremost, the communication from Equitable Life has been abysmal. Throughout this entire process, I felt left in the dark and without any idea of the status of my claim. Despite making repeated attempts to get in touch with my case manager, I received no response for over three weeks. Such neglect and lack of basic courtesy are unacceptable, especially when dealing with individuals facing challenging health circumstances.

The most egregious issue I encountered was the sheer length of time it took for Equitable Life to reach a decision on my file. It has been over four months since I submitted my claim, and yet I remain without any resolution. This prolonged delay has left me in a state of financial uncertainty and emotional distress, amplifying the difficulties I already face due to my disability.

Moreover, it became apparent that Equitable Life might be using stall tactics intentionally, pushing individuals like myself to the brink financially in the hopes of forcing us back to work prematurely. This approach is not only unethical but also puts the well-being of their policyholders at risk.

What is most disheartening is that Equitable Life Canada has failed to honour their contractual obligations. Their reluctance to provide any concrete reasoning for the incessant delays further undermines their credibility. The weak excuses given for the delays only exacerbate the distress caused by the entire process.

In conclusion, my experience with Equitable Life Canada regarding my Short Term Disability application has been overwhelmingly negative. The lack of communication, extensive delays, and apparent reluctance to fulfil their contractual obligations have left me feeling neglected, financially strained, and deeply disappointed in the company's conduct. I implore Equitable Life to reconsider their practices and treat their policyholders with the respect and support they deserve during challenging times.

0 of 0 people found this review helpful. Did you?

Review topics

Phone calls never returned!!!

by Brad Irving on Mar 3, 2021
1 out of 5 stars

5 voicemails left, and not a single call back. The lack of communication is incredible. Avoid this company at all costs.

0 of 0 people found this review helpful. Did you?

Review topics

Group insurance plan

by aceman3226 on Jul 21, 2017
5 out of 5 stars

I have been insured with Equitable Life for over 5 years. Having a small company I look to take care of my employees providing them with the best benefits and insurer. Over the years (past 20 years) we've been with all of the big Canadian companies (Sun Life, Manulife, Great West Life) and they were all ok but from a customer service standpoint, Equitable Life call centre representatives are the most knowledgeable and actually seem to care when one of my employees phone's in.

They also have the best (and easiest) ways to send in claims over their website and through my iPhone.

Would highly recommend this company.

0 of 1 people found this review helpful. Did you?