Absolutely no compassion
by Mary on May 27, 2019
1 out of 5 stars
The story is the same at all insurance companies. You get what you pay for; know what you bought. Read both employee and customer reviews; both parallel each other. Had to request supervisor assistance. Caseworker never returned emails or calls. I have a new caseworker. Hope things pick up and I get the help and care I need to get better so I can do what I love, my job.
Have been trying for months to cancel my critical illness and disability insurance policies. Originally spoke with a rep in July, who was unable to help me and told me to phone another line. They only take calls M-F 8-4:30(I also work the same hours). So it was weeks before I was able to actually speak with anyone. I spoke with multiple reps in July, who told me different things, left a message to a supervisor, mailed in a letter in August, emailed their client services in October. No one has ever reached out to me, then Dec. 1st rolls around and I get billed again! I'm glad I never had to process a claim with them, but at this rate, I'll probably be stuck with them until I retire. What a joke, this company is a total scam.
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I've been off work for 5 months, my EI ran out in April, it is now the end of May. They told me complete lies about waiting for my employer to respond about my income to find out they didn't actually reach out until May 23rd. I've called a few times a week and they kept giving me the same excuse while talking down to me as if I'm bothering them to do their job. Now the person who handled my claim is away and will call me next week. I've been told next week for 4 weeks. This is completely unprofessional, you can't seem to get through to anyone in charge. I'm a single mother, having health issues, no other income. This is insurance I pay for and they treat me like I'm working for them. I have not been able to speak to one person who has been polite or understanding during this whole process. This is completely unprofessional...