Great-West Life Disability Insurance Reviews

Extremely bad customer service within the Disability office. They do not return calls. The 1-800 phone number states they are closed, even though they are open and during office hours. Case manager extensions not working. I just switched from short term to long term on Jan 13. My LTD is approved. I did not receive any money on my regular payday. It is now Jan 29th and have been without pay for a month. NSF charges through my bank, missed car payment. At no time did I received a call or letter from them advising me that this would happen. How are we supposed to live? My mental state is back to being as bad as t was when I went onto disability. I'm so stressed out. I have no food, no gas, I owe large amounts of money now. Why would my case manager not call to advise me? I have no idea when to expect my LTD pay which is already lower than my actual pay so god knows how I assn going to get caught up! This treatment is not right. Great West Life dies not care.

I've had the displeasure of dealing with GWL for 4 seperate Short-Term Disability leaves due to a chronic illness. All they care about is getting you back to work, even if you are struggling horribly and have no quality of life. In the last year I've missed a total of 5 months of work yet with every claim they act like it's some short-term illness that will clear up soon. I have proper documentation from my GP as well as a specialist, and my doctor is frustrated with them as well. If you have to fax something in, be prepared to fax it a dozen times yet still have them claim they never received it and threaten not to pay you. This has happened with EVERY claim I've made, and I triple checked the fax number, and confirmed it sent. I'd call after sending to let them know I sent it, only to get a call back A WEEK later telling me it never came. They never answer their phones which is not a big deal, but they take a week to return calls. My claims adjustor does not seem to actually be aware of what my condition is, as I am constantly having to remind her of my limitations despite the fact that my doctor details all of this in the forms he sent in to them. The stress of dealing with them is sure not making things any easier on me.