Great-West Life Disability Insurance Reviews

Great-West-Life is a horrible company. They denied my application for LTD benefits despite the fact that my doctors supported my claim. I’m suffering from extreme anxiety, and stress at work on top of that chronic pain from work-related injuries and yet they told me there’s no reason for me to go on disability and I should go back to work. Hope this company will shut down. They really try their best not to pay you from what I can see. Of course, their workers do their best to deny you. That’s their bread and butter. Their workers’ mission is to take advantage of somebody’s misfortune. Who cares if you are suffering. All they care for is taking money from you. They are not there when you need them. Like so many people say here, they are lying thieves!

Applied for LTD end of August, gave all the information they required, of course, they required more information from the Doctor, Doctor submitted it. After a couple months of no income, what do you think happened with my claim - you guessed it...denied. I spoke with my Doctor after receiving the denial letter, he was shocked. He told me that I am unfit to work at my current job or any other job at this time. So now what??? Thank you Great-West Life, I am so glad I paid into LTD only to be denied. Will never deal with this company again.

LTD claim has not been processed after 1 month of submission. Very inefficient. No concern

My experience was horrible with GWL. The case manager was ignorant, rude, illogical, unfair, deceptive. Despite my medical MRI with severe neural stenosis, they reject my case with deceptive, barbaric, sub-standard and uncivilized policy. Shame on my employer, the worst authorities to work for. I regret paying 20 years to this reptilian, greedy, inhuman company. We live under dictatorship and chaos. No wonder why we have a chronic shortage of skilled workers :( Our history is full of abusive policies which puts Canada down in the eyes of "well-developed" countries. The medical system is doomed to crash and if nothing else, suffering will do the job to wake us up.

The case manager of my short term disability stopped my benefits claim by changing my original injury claim of a dislocated shoulder to a strain/sprained shoulder muscle. Then the case manager took what a consulting physician said in a report and twisted it, omitting other medical facts of my file, facts that would keep me in the system. The manager only used those utterances to justify her argument. Basically lied to cut me off. Right now I'm in the second appeal stage, appealing to the very people that are causing me the problems. This is borderline criminal behaviour. And I'm still off work.

I started getting dizzy and sick spells at work, so went to hospital! The first diagnosis was vertigo, so they put me off for 2 weeks until I could see my family physician! His first diagnosis was vertigo and he referred me to ear Dr and sent me for tests and put me off for a month until my next appt! All this being sent to my work and Great-West Life! Dr appts blood tests, ear specialist - ear tests, CT scan etc. Went on for next several months with everything being sent to Great-West Life and they kept making excuses why they couldn't approve my claim! It wasn't until my CT scan came back with a spot showing up that they decided to review my claim which was 12 weeks from the time I started feeling ill! They had 3 Drs' letters telling them I was sick but yet they said they had to send to their in-house Dr who denied the claim! I had to appeal 2 times and finally it went to upper management for review and they approved my short term after 13 weeks! I was so far behind on my bills and my house had gone to mortgage holders' lawyers to foreclose on my house! To total amount owing to save my house because I missed some payments due to Great-West Life giving me the runaround was 8500 dollars and needed to be paid in full! 3200 for mortgage and 5300 thrown out the window for lawyers' fees! Not to mention my credit ruined also! Totally ridiculous. People pay into this insurance company for security just in case something happens that they are unable to work but yet when the person needs help, they do everything they can not to pay! I'm still ill and had an MRI and something has shown up, so need to go back for more head scans yet Great-West Life is saying I have to wait for all the results for them to even consider my claim! It's been another 12 weeks with no money and now bills are slipping again and I had to ask the Dr to write a note saying I can work when I'm still very ill! I can only make it to work for a few hours on some days and have to go home to lay down and some days I can't even function to drive there! I'm not sure how other group insurance companies are but if your employer is using Great-West Life, they should change companies for their employees' sake! I'm wondering how many lawsuits they have had to deal with over the years because as soon as I find out there is something seriously wrong with me, if there is, I will def be going to a lawyer for the hardship they have caused me! I wish there was a zero or - rating for this terrible company because it's def the worst company I've ever dealt with!

I am on short term disability, they treat you like you are nothing they ask to complete a lot of paperworks and then ask for the doctor details... Always by post office!!! Wake up faxes and email exist!!! Weeks and months have passed and still awaiting to be paid. They rejected doctor notes saying to be incomplete. Then they said their specialist rejected the doctor diagnostic... How can you do that without seeying a patients. They just want you to discourage and to let go. Not a chance, when I am going to be better, I am going to bring them to justice and I am going to make sure it goes in the newspaper.

After paying decades of contribution to GWL, I was short term disabled. They requested documents from the doctor, then they needed signed documents from the doctor, then they needed the notes of the doctor. I waited for the payment to be told that I was not more than 60% disabled! On what ground?!
They just don't want to pay...
I have a good doctor and my condition is real. I am going to bring them to justice these thieves and make an example out of them...

Paid my dues for over 7 years for employee benefits. There rep came to our company and assured us and I quote "Don't worry, if anything happens we'll take care of you! No problems."

Over this 7 year period they recieved over 16, 800.00 dollars on my behalf.

In 2016 I was in a bad car accident and ended up with severe post concussion syndrome. They did everything they could to deny me and left me in the dust.

So I lost my 26 dollar an hour job because of my condition and couldn't drive a truck anymore. Now I survive on a meager provincial disability stipend as I can't work yet.

Don't do business with these people, they are your typical greedy self-centered corporation. They lie and don't deliver what they promise.

I hope you spent my 16K on something nice for yourselves...