Manulife Disability Insurance Reviews

Screwed out of LTD, transferred to many people over many days who know nothing of my case or investigate inquiry (I have CPP) selling me a plan that wasn’t correct (told me no conversion to personal when leaving the group plan). I have a lawyer if I need one, reading all this it sounds like they get away with fraud, poor customer service, rudeness... I have never had a conversation yet that didn’t end in me crying, they don’t listen, talk over you when trying to answer their questions then get aggressive because I am told my story a billion times but no one knows where my file is! They should have it! After paying into LTD forever they screw me over when I need it for real! NEVER deal with them because they won’t deal with you once they have your money good luck! If there is a doctor shortage you’ll get dropped before you get a diagnosis! You didn’t see me through the hard times! You kicked me while I was down and then blamed me for not getting a disability according to the chart of “how to do disability according to Manulife”. I am now broke and homeless thanks a lot! I have worked full time since 15 in the same career, plus ran for provincial elections in my field, a college instructor and worked for a governing body, all at the same time as running a business with 9 staff! Then my world crashed and everything I build went along with my income and my abilities.. anyway...

I am shocked to read similar experiences from other reviewers and it just helps me understand the extent of their excuses to evade their obligation to work with affected employees and arsenal of gimmicks to shut down a valid case - after of course - taking their sweet time - is astonishing... Although I have 5 year+ of direct experience as frontline CS representative - my current job with up to 100 calls per shift with mostly unhappy folk you try to work with - will curb your enthusiasm even if you are tenured professional with accolades for exceptional service. After six months with my present company, I have developed tinnitus in my left ear - which according to my employer could at best be a case for a work accommodation claim... However, pressures of a toxic work environment that come from poor systems and indifferent and incompetent management led me to a meltdown by the end of the first year. It took me another 6 months of this abusive situation to finally understand I am developing full-blown anxiety and depression... Upon submitting a claim with Manulife - getting my attending physician to share his findings, and extend the initial 2-week absence by another 2 weeks - I get to talk to 3rd Case Manager - who flatly during our phone call ( I encourage anyone to decline the "all calls are recorded" disclosure and insist to meet in person with someone from Manulife so they cannot twist your input around ) - advised me that unfortunately, Manulife cannot support my claim - due to my symptoms being directly worked place related (!?!) - which is outside of their scope... The person half my age with no medical training whatsoever and zero empathy - made me feel insignificant for a brief instant - while I was processing the shock. This was an expensive way for me to learn what a pathetic scam this is... If you value your time - steer clear of Manulife. There are plenty of better alternatives out there.

Manulife insurance is the absolute worst. It’s just one big ping pong game to them. I went to go make a claim back in September and was informed I have to wait 60 days before I can make a claim (that was their first lie of many). I phone back 60 days later and they tell me off for not making the claim sooner. I then get all my forms filled out and send them in. I weekly call them for an update and they said they have everything just waiting for medical info from my doctor so I ask them to fax the form to my doctor again. Long story short they wasted a month of my time just to tell me they haven’t received any of my forms. So I asked them then why would you tell me you have received everything. It has been over three months since my accident and they have put me back at square one telling me they have no information on my claim what’s so ever. Manulife is the worst insurance company and the fact it’s come to the point of needing a lawyer is ridiculous. The emotional trauma and stress they put on you are out of this world. Not to mention my mom passed in March and her work went through Manulife and whenever I call Manulife for an update on my mortgage protection claim...for some reason every time I have to tell them my mom is gone. I have yet to figure out why they do this cruel thing but again the emotional stress they put on you. All I have to say is any other insurance company would be better then Manulife

Worst company to deal with- if you’ve got 4 months to spare with no income coming in, waiting for Manulife to sort out your case manager that ends up on his own leave of absence and they decide it’s not important to get back to his case files— this is the company for you! I got the pleasure of being transferred to a case manager after 1.5 months of being off to representative who was constantly on vacation and now 4 months later to get a response saying because I’ve chosen to take a holistic approach to my health and not pump my body with pharmaceutical drugs, as they want me to- I am now declined for short term disability. This company is a joke, quick to take their money but when you need to rely on what YOU pay for, they take their sweet time just to decline you. Your website states you’ve stream lined the process to have quicker responses - that’s another lie. News flash, there’s other ways of healing your body other than drugs- oddly enough my own doctor won’t prescribe me anything because he also doesn’t believe everything needs a drug! Get with the times you joke of a company!

Very discriminating against mental health client. Refuse to see the true cause of anxiety and depression resulting in drug abuse. Only focused on addiction. The doctor feels returning to work would be detrimental to the treatment of mental health yet Manulife will not consider that. All they care about is not paying benefits. They truly do not care about clients mental health treatment and recovery. They stop paying benefits as soon as they find a loophole. Which only results in the client feeling worse about themselves because now they can’t work and have no benefits coming in to pay their bills and buy clothes and food for their children. Absolutely disgusting. Every interaction with the caseworker results in client being more depressed. When the client informs caseworker of increased depression and thoughts of suicide, caseworker responds by saying he will phone the police and have the client taken away from his family! How is that going to help anyone? Manulife just wants to make huge profits not help their clients who pay outrageous fees! Their customer care is repulsive!

I was denied for STD from Manulife for mental health reasons. All supporting documents were provided, from psychologist and family doctor. They straight up lied on the reasons they provided for a denial. Saying it wasn't deemed severe enough. I was deemed very high risk by my doctor. That should have been a no brainer for any insurance company. Manulife denied it again and the appeal. Talking to my doctor, he said every time they have to deal with Manulife, they have nothing but problems. They said they are the absolute worst company to have to deal with. They failed to return any phone calls my doctor made to them. Refused to return my phone calls or even tell me the conclusion of their assessment of my case. It's simple, they provide the cheapest rates and deny as much as they possibly can. There is no customer service.

I've been on STD since February through my employer. Manulife consistently makes me jump through hoops in order to pay me, constantly requesting additional paperwork from all of my health care providers. My case manager is incredibly unreliable, never answers my emails, and never contacts me when they say they will. I've had to phone them numerous times to be updated with information, meanwhile, I'm behind on Bill's, have absolutely no food, and can't refill my medication. Mental health leave of absence is supposed to allow someone time to heal with adequate assistance for their wellbeing. This has been the total opposite in that being on leave is more stressful than working would've been.

I have been in contact with manual life in regards to my maternity for the past month and a half. There have been sometimes I get a manual life employee that is polite but the past few times I have had to be in contact the service is absolutely awful. They do not know their claims process, what a top up is. Tried to put words in my mouth saying I knew more than any of the manual life employees when I, in fact, advise the lady that if she works for manual life you should be a way of the coverage that you offer. She then proceeded to transfer me twice to voice mails. I am due in two weeks, and have been terribly mistreated and spoken to on the phone with these manual people and am incredibly disappointed. I wish I had the ability to change my coverage as they lack communication skills and are ignorant of their own procedures on how to process a claim or what steps need to be taken.

I fractured my ankle and went on short term disability for a month. After asking a simple question about whether or not I was entitled to physiotherapy recommended by the surgeon, under short term disability, the case manager avoided my question and went off topic, minimizing the severity of pain I was feeling. The case manager then deferred to the group benefits department. The group benefits department lied to me by omission. They said I wasn't covered for my physio past the $200 a year, but failed to mention I could carry over the amounts into my healthcare spending account the next year. I only found out this information from my employer. The case managers are not true managers in the sense of the word. They just parrot a script. I'd have a better time speaking with a chatbot. At least chatbots have an excuse for being soulless.

My husband had a form of dementia, anyone who has lived with someone with any type will understand, this past year many changes took place, between working a high-pressure full-time job, looking after the home full time, looking after an adult child full time, many mistakes needing to be fixed due to the disease, the death of a family dog due to a dementia accident caused me to get sick, my first encounter was I don't qualify because "I'm just a caregiver". Even though I was sick due to this, stress is a leading cause of many major illnesses, 1 out of 4 caregivers die before the one they caregiver for, but " I'm just a caregiver". Within the month of being off, my husband was out riding his peddle bike and was hit by a semi, he actually walked out of the hospital 4 hours later, very bruised and hurt, still don't know if it's because his dementia caused this, we will never know, it was remarkable, his depression and the disease itself which was taking a huge toll on the family and more so him, he took his own life the very next day, I found him hanging. Manulife continued to decline and actually said to me" why do you think finding your husband hanging, would stress you out", I couldn't believe it, I provided medical information showing the depression that I am in, and they say - "you can appeal, they decline you again". Apparently, anyone dealing with what I'm dealing with, shouldn't be depressed or stressed out by this. I plan on taking my story very public, as this truly is a no brainer, police reports, coroner reports and medical reports aren't good enough. Manulife isn't about getting the person better so that when you go back to work, you don't go off again, they are about not paying, the sad truth is this company bullies people, try to intimate people to not pay, my promise to Manulife is, I'm going to fight for others, so when a dramatic thing happens to someone else, they don't go through the same hell I have been going thru.