Sun Life Disability Insurance Reviews

Sun life will make it nearly impossible for you to collect on short term or long term disability. They will request medical records Drs notes treatment plans after every visit, and tell you it has to be reviewed. You will be told over and over they need more info. It will be sent but mysteriously they never receive it. My Drs. office has sent the same paperwork requested by them 4 times. nothing never received it. Customer service is a joke. There are no words to say that can express my aggravation with these people. Its like the old cartoon commercial about insurance adjusters. all saying JUST SAY NO. This company is no one you want to deal with

I worked & paid in to their contracted plan for 21 yrs, using it for dental, prescriptions & glasses without any problems. A life changing disease made the Canadian Gov't deem me to be "totally & permanently disabled" & the Canadian gov't granted me CPP Dissability till age 65. Sun Life however refused to pay me LTD after only 2 yrs. Their contract said I was to be paid until age 65....but that is just a scam. I am very grateful to our gov't who approved my CPP Dissability claim. The gov't makes their medical evaluation & makes their decision & pays you a dependable amount each month until age 65. Sun Life is just one giant fraud. Sun Life really should be forced to close down since they never honour their contracts. Sun Life is an unreliable scam. Sun Life is a failure, who will never pay out. They harrass you constantly & close your file throughout your 2 yrs of LTD (causing emotional disstress). The gov't is way better than Sun Life.

I found out at the end of January 2016 that I needed surgery. I began the process of starting a claim about a month before I actually stopped working. My case was a bit complicated because I need 2 surgeries, and at the time I submitted the paperwork the second surgery date was unknown. I submitted the paperwork before my surgery on March 23rd, got the forms filled out by my doctors, and thought everything was fine. I called multiple times, was told my claim was approved, and it was fine. When I was supposed to start getting paid, I never got a check. I called them - turns out they were missing a form, that no one had ever told me about. I get the form worked out and submit it, and call them a few days later.... only to find out that there was ANOTHER form missing. They kept telling me that I needed to talk to my claims manager Tanya, but she never seemed to be in the office - we're convinced she doesn't exist. The 6th of 7th time I called, I was informed that I had TWO claims - one for short term disability, which has been approved, and one for state. "State?" I asked them. Turns out they were missing forms for that as well, that no one had decided to tell me about the other SIX OR SEVEN TIMES I HAD CALLED. You would think that if they were missing a form, they would call you to ask about it; nope. Sun Life is deducting $170 from my checks every week for this state disability, and to date I have not received any of that money, even though the state claim has been approved at this point. Back to the short term disability; I have been getting checks the last two weeks, so I was lulled into thinking everything was okay. I still have not gotten my state money... but I thought I was okay on the short term side. My second surgery is tomorrow, so I started the process to extend my leave. After FINALLY getting ahold of Tanya, she assured me that all she needs to do is call my doctors office tomorrow after my surgery to find out how much longer I'll be out. She said that she would just extend my leave to whatever the doctor says - we'll see tomorrow if that happens. I received a check today that showed me 2 things. First, the amount is off by $100. Second, they are showing my leave as suspended. I also was given a claim number for my state disability - I looked up that claim, and it shows a check that I never received, and that I have already returned to work.

Long story short, AVOID THIS COMPANY AT ALL COSTS. They jerk you around and absolutely do not care about your wellbeing. They lie to you and say they have everything they need, just to retract that statement the next time you call. You will never get what you're owed if you go through this company, so save yourself the trouble and STAY AWAY.

I have a group insurance plan through my employer. I have been diagnosed with cancer since 2009. My condition has deteriorated since then requiring me to purchase a hospital bed. I have coverage up to $4000.00 for this item. When I filed a claim, they denied it stating they needed more information. I had given them a doctors note and an estimate. They denied the doctors note. I got another note from my doctor costing $40.00. I sent it in via priority post. Sun life received this the next business day. I was told it takes 7 business days to process. They denied it again because they didn't like the receipt. Maybe it was the colour of the paper or the staple I used; I don't know. I've sent another receipt. This time it was handwritten. Then I'm told it will take 7-9 business days to process. I've yet to see the outcome. They have a neat little requirement that you must complete before honouring (I use that term lightly) their obligation; You must pay for the bed yourself in advance. Anyone knows people on disability insurance don't make much money and can't afford to do this. So, if you can't pay up front they will not pay what they owe. Convenient isn't it? Why couldn't they have told me at first everything they needed; in detail. Nope. They strung me around for one and a half months hoping I would throw my arms up in exasperation and walk away. Not going to happen. If this last receipt is denied I will contact my lawyer and have him settle it. Be vary wary of this insurance company. You have to fight tooth and nail to get them to live up to their obligations. I would not recommend this company for anything. Do not trust them to have your best interests at heart.

I paid into Sun Life long term disability for decades. Unfortunately I developed a long term illness putting me off work for over a year. I was denied my claim twice. The case worker twisted the medical facts from my Doctors to gaslight me. I retained a disability lawyer who sued for breach of contract and obtained what Sun Life should have honoured in the first instance. I have since had surgery which is looking to have been very successful and hopefully I'll be back to full health shortly. The stress I experienced in fighting to get the coverage I paid for was far worse than what I had dealing with my illness. Sun Life will take your money but they will not be there when you need them.

This company is sneaky and does all sorts of avoidance games to not pay costs for health care, DO NOT invest with this company! Stress leave: When my short term stress leave ran out from employer's contribution, Sun Life kept putting off approving my long term stress leave for months, knowing full well I had no paycheques. They basically 'starve' you out for months, until you are forced to go back to work, even though you are not medically ready yet. Circumcision for my child: Sun Life told me they would cover the costs of circumcision for my child, so I got the procedure done for $1300.00. Then they denied the claim after I submitted the receipt. They will play the game of - "who told you that and on what date?"

I agree with the person who submitted an existing review on SUNLIFE. Everyone, be warned! Do not purchase insurance from this company, especially Critical Illness and Long-term care insurance. They will take your money and then not pay out to you when you do become sick or disabled. They will give you the run-a-round from customer service, feed you lies for an extended period of time and then deny your claim.

They don't even read emails. Very poor disorganized company! They have no problem taking the money out every month but when you fall on hard times you get "we will look at it next week"! SUN Life is late with the mortgage payments when they were given all the information they asked for. Don't depend on Sun Life because they will let you down when you need them most!

From personal experience, and after reading all of the comments on here and other sites, I have to agree , that Sun Life is a very unprofessional company, to say the least. I have no idea how the employees of this company can live with themselves, when they are affecting people's lives so negatively. So many people who make disability claims have to fight to get it, to prove that they are unwell (even with a ton of medical documentation and support), which does not help them to get better, in any way. This company will drag out your claim, and jerk you around, until you get a lawyer involved. They are essentially bullies. They will take all the time in the world to respond to you (if they even do, at all), yet expect you to get your paperwork in, in a very short time frame. Don't waste your time, going back and forth with them, on your own. If you are declined, and have a legitimate case, get a lawyer, and stand up to them. No matter how dire one's financial situation is, a good lawyer will not take anything up front, so it is well worth getting one. From all the comments I have heard&read, it would be interesting to see if a class action lawsuit would be done...see people band together and show this company that they can't keep getting away with their shady practises. Not only do they decline people, and negatively impact their lives/finances and health, but they keep getting away with it, because they know they can. More people need to stand up for their rights.

I've paid for short term and long term disability for years. I had back surgery in September 2016. It's now nearly March 2017 and I've yet to get paid one penny. They lie and give you the run around. You'll never see a penny of what you thought was going to protect you. It's called fraud and when I get an attorney, maybe I'll get action. Anyone care to join me? We can do a class action!