Sun Life Disability Insurance Reviews

My job just switched over to them in November for short term, and they should have NEVER!! When I tell you, these people are UNPROFESSIONAL and don’t care about people’s bills at all whatsoever!! I’ve been out of work for over a month due to health issues being pregnant, I’ve turned in all my information, my job has turned in my information, and still they bs me and give me the run around to get my money I’ve been waiting on for a month now!! Even had to go to my job to let them know what’s going on, and they’ve had to get involved, all because this unprofessional company don’t and will not do their job!! They need to be shut down in my opinion and I want to talk to someone over these phone reps because I have a family of 3, pregnant, have rent, light bill, phone bill, and more bills to pay, and I’m sick of the hassle I’m having to go thru for my money!!

The case manager doesn’t follow up and nobody seems to care about assisting you. They make you feel like a number and it is really disappointing when you pay every month. The company is worth 1.3 trillion dollars and they try to give you less when you injure yours And make you wait 10 weeks and more to pay you the less that they can...

It took me 6 months of back and forth to finally be approved on disability mortgage... A week after I was told I was approved they had told me more information required! They don’t have the public as their best interest but they are very good at collecting your money!

Sun Life is great at collecting your money and stating how they will protect and assist you and blah blah blah. But the moment you need to use their insurance you will just be given the run-around. In regards to long term disability, they make you wait a standard 3 to 4 months then you send them everything they ask for, then starts the ghosting game on their end. Like oh, we never received these forms, oh we are waiting for your employer to send us this and that. They will do this for an additional 3 months as you are obviously not working and have no income. They do this for as long as they can. Then, if you are miraculously approved, then you will get your first payment on the 30th of the month. Then the calls start coming in from their adjuster every few days asking you when will you return to work, how long will you be off. Please send all the corresponding medical documents to us as we need to review them. If you don't we will suspend payment immediately. There need to be strict government regulations on these companies, they drag people on for months abruptly stopped paying their claims! They will take your money and never payout!