Canada Life Group Benefits Insurance Reviews

They have customary charges listed on everything but don't say it in the package.
They even have customary charges that aren't listed on their website. As a result of this and other deductibles, the percentage coverage is never the full percentage. It's a scam for what we're paying.

If I can give a 0 or finger to Canada Life (used to be Great-West Life), I would love to do so.
Each time I call Canada Life, it takes more than 1 hour as an average wait time for the past 6 months. When I talked to the agent Stephanie (Dec 1, 2021) who kept telling me I just have to follow the steps so she can hang up. I have trouble submitting my Orthodontic claim online and would like her help but all she could do is tell me to follow the instructions and steps. In the end, I demanded to talk to her supervisor. She said she can't find one at that moment but someone will call me back within 24-48 hours, then 24 hours have passed (Dec 03, 2021) and I have not received any call from Canada Life. I called on Dec 2, 2021, another 1-hour wait to talk with an agent. This agent is better but while we were talking for less than 10 mins, either she hung up on me or had a technical problem, the call was dead. I even have not got a chance to know her name. After these 2 call incidents, I finally decided to write a review regarding the poorest service at Canada Life. An hour has passed and I am still (Dec 03, 2021) waiting to talk with the agent :(

Customer service is disgraceful - the average wait time to connect with a representative is 1 hour and beyond!
Example: I called on a workday, Mon, 18-Oct during business hours and had to wait for 1 hour on the line listening to their apologies for the delay. Shame on you Canada Life!
Most importantly - Canada Life is not willing to reimburse the eligible expenses under various excuses!
Example: it took them forever (more than 1 month) to review the claim for a standard Gastroscopy done in a private clinic. In the end, they requested an itemized statement of charges that the clinic cannot provide and refused to pay.
If your future employer provides you with a Group Plan from Canada Life - run!

The staff are not professional and don't know their service, unknowledgeable, rude, unhelpful. When they could not explain their service, they become impatient and rude.

The absolute WORST benefits company I have ever had the misfortune of being insured by. Terrible customer service, terrible coverage. I'm going to ask my employer to cancel so I can get private health insurance with another company.

Processing times sooooo slow. Sucks when you have double coverage and have to wait for Canada Life to do their job before submitting to the second plan.

Canada Life is the worst provider of extended medical and dental benefits I have dealt with. It is almost impossible to get reimbursed as their “medical professions” will likely disagree with your medical service provider as to what they believe the patient should receive. It seems as though they are on a commission based on the value of the denials. I am a very unsatisfied customer!

The website is terrible, locks me out of my account for no reason and when I call the number suggested, I get to put on hold for 30+ minutes. This happens every time I need to get in contact with their customer service. I have yet had any of my problems resolved by them.

I have had the worst experience with CanadaLife. They will do anything to not have to pay. When my company terminated them for the next year of insurance they pulled access to their online portal to make claims in order to make it harder to claim. Then they rejected valid claims by creating delays and asking for additional documentation which was not requested in the original forms. They delayed until the account was closed so they would not have to pay out on valid claims. Their customer service is also trained to delay and defer, hoping that people will tire of escalating. This is awful and really puts people into a challenging situation, where they have paid for a medical service they need and cannot get reimbursed. Please avoid this unethical company.