Canada Life Group Benefits Insurance Reviews

Seems to be a consensus in the reviews that Canada Life is not interested in any form of customer service. As others have stated, I have made 3 unsuccessful attempts to reach them by phone with over 1 hour wait time before the line auto disconnects.
This was not the case with Great-West Life. Another example of amalgamation equals garbage quality for the customer. I bet the executives are still patting themselves on the back over the savings when they canned all those unrequired service agents. Can you say bonuses for the privileged!
So when the normal medical expenses and dispensing fees are mysteriously no longer covered, good luck reaching out to anyone for an answer. More money is well wasted if you are paying for coverage with this typical garbage of the industry.

I have never known a company create so many hindrances and delays to perform the sole purpose that their business is supposed to provide. I wish my company didn’t use them as they generate more hardship than they solve. For seven years through Great-West Life and now Canada Life, it is such a rigamarole to try a submit health expenses that the effort is almost not worth it - and that is if they honour their obligation.
To Canada Life: If you must average hour+ call wait times (at least), then have more than 27 seconds of uplifting swing jazz to become more maddening slowly - unless this is by design. In 7 years, I have not experienced one moment where I feel this company is trying to help a patient, but I have lost track of how many times their actions are geared to deny claims and make any communication horribly inefficient.
Go thank yourself, Canada Life.

They have customary charges listed on everything but don't say it in the package.
They even have customary charges that aren't listed on their website. As a result of this and other deductibles, the percentage coverage is never the full percentage. It's a scam for what we're paying.

If I can give a 0 or finger to Canada Life (used to be Great-West Life), I would love to do so.
Each time I call Canada Life, it takes more than 1 hour as an average wait time for the past 6 months. When I talked to the agent Stephanie (Dec 1, 2021) who kept telling me I just have to follow the steps so she can hang up. I have trouble submitting my Orthodontic claim online and would like her help but all she could do is tell me to follow the instructions and steps. In the end, I demanded to talk to her supervisor. She said she can't find one at that moment but someone will call me back within 24-48 hours, then 24 hours have passed (Dec 03, 2021) and I have not received any call from Canada Life. I called on Dec 2, 2021, another 1-hour wait to talk with an agent. This agent is better but while we were talking for less than 10 mins, either she hung up on me or had a technical problem, the call was dead. I even have not got a chance to know her name. After these 2 call incidents, I finally decided to write a review regarding the poorest service at Canada Life. An hour has passed and I am still (Dec 03, 2021) waiting to talk with the agent :(

Customer service is disgraceful - the average wait time to connect with a representative is 1 hour and beyond!
Example: I called on a workday, Mon, 18-Oct during business hours and had to wait for 1 hour on the line listening to their apologies for the delay. Shame on you Canada Life!
Most importantly - Canada Life is not willing to reimburse the eligible expenses under various excuses!
Example: it took them forever (more than 1 month) to review the claim for a standard Gastroscopy done in a private clinic. In the end, they requested an itemized statement of charges that the clinic cannot provide and refused to pay.
If your future employer provides you with a Group Plan from Canada Life - run!

The staff are not professional and don't know their service, unknowledgeable, rude, unhelpful. When they could not explain their service, they become impatient and rude.

The absolute WORST benefits company I have ever had the misfortune of being insured by. Terrible customer service, terrible coverage. I'm going to ask my employer to cancel so I can get private health insurance with another company.

Processing times sooooo slow. Sucks when you have double coverage and have to wait for Canada Life to do their job before submitting to the second plan.

Canada Life is the worst provider of extended medical and dental benefits I have dealt with. It is almost impossible to get reimbursed as their “medical professions” will likely disagree with your medical service provider as to what they believe the patient should receive. It seems as though they are on a commission based on the value of the denials. I am a very unsatisfied customer!

The website is terrible, locks me out of my account for no reason and when I call the number suggested, I get to put on hold for 30+ minutes. This happens every time I need to get in contact with their customer service. I have yet had any of my problems resolved by them.