Manulife Group Benefits Insurance Reviews

My extended medical changed to Manulife this year and it’s been errors, frustration and miscalculations ever since. How does a big company like Manulife not know how to add simple math folks. They even cut us off with no notice! This is serious because we pay out about $600 month to prescription.... many phone conversations trying to figure out why with a person on the other end of the phone I couldn’t understand because of her accent... Philippine maybe? They do not reimburse us at the percentage we’re supposed to be reimbursed at. We lose money every month. Still emailing and phoning.. they ignoring me. This is unacceptable! I think they think people will just get so frustrated and just give up. Rip off!

Denied my wife's claim for 6 months. 3 appeals later and the final appeal was denied as well. This was for work (manufacturing). She claimed she was more than capable of her regular duties at work despite multiple letters from her OB. This might be the WORST insurance company. I would not recommend for any kind of service. I wouldn't let them insure a bicycle let alone anything to do with my family.

Terrible terrible terrible... I don't know how these guys still exist! Only employers who want to pay the cheapest premium choose these guys because their service is the worst. I really hope my employer will move to somewere else. Does Manulife determine what medicine I should take? Are you my family doctor or insurance provider?

I am shocked to read similar experiences from other reviewers and it just helps me understand the extent of their excuses to evade their obligation to work with affected employees and arsenal of gimmicks to shut down a valid case - after of course - taking their sweet time - is astonishing... Although I have 5 year+ of direct experience as frontline CS representative - my current job with up to 100 calls per shift with mostly unhappy folk you try to work with - will curb your enthusiasm even if you are tenured professional with accolades for exceptional service. After six months with my present company, I have developed tinnitus in my left ear - which according to my employer could at best be a case for a work accommodation claim... However, pressures of a toxic work environment that come from poor systems and indifferent and incompetent management led me to a meltdown by the end of the first year. It took me another 6 months of this abusive situation to finally understand I am developing full-blown anxiety and depression... Upon submitting a claim with Manulife - getting my attending physician to share his findings, and extend the initial 2-week absence by another 2 weeks - I get to talk to 3rd Case Manager - who flatly during our phone call ( I encourage anyone to decline the "all calls are recorded" disclosure and insist to meet in person with someone from Manulife so they cannot twist your input around ) - advised me that unfortunately, Manulife cannot support my claim - due to my symptoms being directly worked place related (!?!) - which is outside of their scope... The person half my age with no medical training whatsoever and zero empathy - made me feel insignificant for a brief instant - while I was processing the shock. This was an expensive way for me to learn what a pathetic scam this is... If you value your time - steer clear of Manulife. There are plenty of better alternatives out there.

In response to a question on the application form for a group benefits plan, I mentioned I saw a therapist for depression five years ago. I included a month and year, and length of time. They freaked out and sent me a letter saying the information was incomplete. There was a three-page form I had to fill out which included questions like "list every date you have ever had any indication of stress or anxiety," as if everyone walks around with notepads jotting down the date of every moment they have ever been stressed. Not to mention the insinuation that I was withholding information, and the incredibly personal questions that weren't really medical in nature. It didn't help that I couldn't even log into their website because they want my banking information.

At work me and my wife both have Manulife for insurance and we work for the same company. We got married and my wife wanted to add me on to her benefits as well (I added her as soon as I started). To which she was told we didn't submit the request within the allotted 30 day....but yet it took 6 weeks to get the marriage certificate so that timeline is not doable....because of this they are now asking for me to fill out an insurability form to make sure they can insure me....odd, since they already insure me and have all the info already. Once again a perfect example of how insurance companies are useless and the biggest crooks ever. I've dealt with Manual life in my previous job and they are worst to deal with and will do everything they can to not have to shell out any money for STD or LTD.... my arm was almost cut off and they still denied my claim...so go somewhere else and save your money don't deal with them they are of no help and just make things worst mentally(stress) and financially.

I worked for my company for 7ish years. Recently moved to full time to receive benefits. After a month or so of being full time, I had some dental repairs. They paid me absolutely nothing, claiming I wasn't eligible because I didn't have coverage at the time of operation, which is categorically untrue. Additionally, there is no way of contacting them to dispute the claim. Stay as far away from these crooks as you can, don't trust them with even pennies for the dollars cause they won't actually care to pay even the minimal amount when it comes down to it.

They deny everything. The final straw for me was when they denied my medical forms submitted to my healthcare spending account (designed to be used for anything medically related). What a joke of a company.

I've been on STD since February through my employer. Manulife consistently makes me jump through hoops in order to pay me, constantly requesting additional paperwork from all of my health care providers. My case manager is incredibly unreliable, never answers my emails, and never contacts me when they say they will. I've had to phone them numerous times to be updated with information, meanwhile, I'm behind on Bill's, have absolutely no food, and can't refill my medication. Mental health leave of absence is supposed to allow someone time to heal with adequate assistance for their wellbeing. This has been the total opposite in that being on leave is more stressful than working would've been.

It is unacceptable that they leave me and my family without medical care for 4 months! On many occasions, we needed medical support but we were hesitant because of them. I am still working on my first claim for 4 months with no sign of them ever processing my claim or even replying to me. Their customer service was nothing but a waste of time, they deal only by mail, they don’t reply with any confirmation when I send a mail, on the phone they never provide any useful information and they can’t even find my profile, they say they will call back with an answer and they don’t. I mind you I have VIP access through my company. I am trying to convince my company to change the benefits provider and I will avoid them at all cost in the future.