Manulife Group Benefits Insurance Reviews

My group benefits plan has an allowance for health care and an allowance for a health care spending account. Once I started submitting claims where the balance of the 80/20 spend was covered by the health care spending account they then started charging the entire balance to the spending account rather than actually covering any of the expenses themselves. This is frustrating because the balance of this account, if not used is transferred to the following year. I consider this theft. They would find garbage excuses to not remit the funds, requesting documents never requested before such as doctor's notes for massage therapy or physiotherapy or the like, and not accepting claims because the receipt is "registered counselor" vs. "guidance counselor". Needless to say, I will be encouraging my HR department to reconsider the use of Manulife in the future, this is a part of my compensation package and I am thoroughly unsatisfied.

Serious problems with Manulife. Repetitive website blackouts and no phone support. On hold for more than 3 hours to speak to a representative… I wonder how they can still be in business…

It is now 3 hours and 30 min I am waiting on the phone for the answer of the Manulife call service center. Unfortunately, I am going to give up and allow my claim to go unpaid. I am not sure if there is anyone working in their call service center at all. I still remember times (15 years ago) when it would take 5-10 min for Manulife to answer the phone. What happens to this company?

Worst service ever! Recently switched to Manulife and they deny claims for no reason, impossible to contact on the phone.

Manulife is our company's Group Plan - and for the most part, are pretty good at paying you for submitted claims, unless it is something for long-term treatment of an illness. They do not communicate with you, they rely on you looking up your statement via their website. You are not assigned a person you can directly contact. I do also have an outside company that is submitting paperwork on my behalf, and they as well do not have a direct person to speak with, and Manulife does not communicate with them either after submissions have been made.
I have an autoimmune disease, and Manulife somehow thinks it is okay to decide what is the best for my treatment, not my specialist.

Recently I submitted a prescription drug claim and didn't receive the statement for a whole month. I sent an email to query about it, and a representative replied saying that the prescription drug was not covered by my plan. It was blood sugar testing strips, and it was covered before. In the replied email, the representative wrote down a different DIN from the one on the receipt that I sent to them, which shows me the representative was careless and not customer-oriented. I know the testing strips' DIN is different from the store by store, so it is totally understandable that the auto-billing system cannot handle it properly, BUT the representative should have better knowledge regarding this, not just saying it's not covered.

I have experienced several group benefits companies, Manulife is the second-worst.

Been in a battle for over a year to add coverage for my dependent. I have to explain everything every time I call in, and am always read the same script, the record so far is FOUR times being read a script and having them ignore my questions.

It always ends the same: “I’ll get a superior to call you back tomorrow”, and when tomorrow comes I get a template email with the same script I’d already gotten from the service rep and no phone call, OR NOTHING AT ALL and I have to call in yet again. It’s awful.

When they do approve things, they phrase it in a way that makes it sound like you’ll finally get the coverage you’re paying for, only to find it’s a slimy way of denying coverage yet again and reversing all the claims back on you.

I’ve given up, this company is truly awful and their service reps have zero knowledge and can only read from prompts, a bloody parrot could do their job.

Manulife said since only 1 eye changed they only paid for 1 lens in my eyeglasses!

Provided me with an estimate for coverage on a surgery saying they would pay $2600 of the $2900 quoted. On the day of my surgery I was advised that my insurance was only covering $1500, I am now fighting with Manulife to be reimbursed for the $1400 paid out of pocket and they won't even pay me out from my health spending account. In addition, I upped my TFSA contribution and while my pay statements accurately reflect my contributions, my TFSA account is saying I am still only contributing my previous amount. This company will hold your money hostage and refuse to give it back. If I could give 0 stars I would.