Manulife Group Benefits Insurance Reviews

I had a basic dental claim for cleaning and scaling and they found a way to mark some of the line items of the invoice as ineligible. I end up paying most of it out of pocket.
Absolute worst insurance I’ve ever had. My company cheaped out for sure.

Worst service ever! Recently switched to Manulife and they deny claims for no reason, impossible to contact on the phone.

Manulife is our company's Group Plan - and for the most part, are pretty good at paying you for submitted claims, unless it is something for long-term treatment of an illness. They do not communicate with you, they rely on you looking up your statement via their website. You are not assigned a person you can directly contact. I do also have an outside company that is submitting paperwork on my behalf, and they as well do not have a direct person to speak with, and Manulife does not communicate with them either after submissions have been made.
I have an autoimmune disease, and Manulife somehow thinks it is okay to decide what is the best for my treatment, not my specialist.

Recently I submitted a prescription drug claim and didn't receive the statement for a whole month. I sent an email to query about it, and a representative replied saying that the prescription drug was not covered by my plan. It was blood sugar testing strips, and it was covered before. In the replied email, the representative wrote down a different DIN from the one on the receipt that I sent to them, which shows me the representative was careless and not customer-oriented. I know the testing strips' DIN is different from the store by store, so it is totally understandable that the auto-billing system cannot handle it properly, BUT the representative should have better knowledge regarding this, not just saying it's not covered.

I have experienced several group benefits companies, Manulife is the second-worst.

I paid into Manulife and haven't been able to use them for over a year because they were too stupid to change my birth year from 77 to 78. I got my HR department to contact them on several different occasions to the point that they were annoyed with me asking so much. I submitted a lot of receipts from this time and they weren't honored. I sent a chiropractor receipt and I get 15 bucks for that? Not cool. Thank you for taking advantage of me and ripping me off.

Been in a battle for over a year to add coverage for my dependent. I have to explain everything every time I call in, and am always read the same script, the record so far is FOUR times being read a script and having them ignore my questions.

It always ends the same: “I’ll get a superior to call you back tomorrow”, and when tomorrow comes I get a template email with the same script I’d already gotten from the service rep and no phone call, OR NOTHING AT ALL and I have to call in yet again. It’s awful.

When they do approve things, they phrase it in a way that makes it sound like you’ll finally get the coverage you’re paying for, only to find it’s a slimy way of denying coverage yet again and reversing all the claims back on you.

I’ve given up, this company is truly awful and their service reps have zero knowledge and can only read from prompts, a bloody parrot could do their job.

Manulife said since only 1 eye changed they only paid for 1 lens in my eyeglasses!

Provided me with an estimate for coverage on a surgery saying they would pay $2600 of the $2900 quoted. On the day of my surgery I was advised that my insurance was only covering $1500, I am now fighting with Manulife to be reimbursed for the $1400 paid out of pocket and they won't even pay me out from my health spending account. In addition, I upped my TFSA contribution and while my pay statements accurately reflect my contributions, my TFSA account is saying I am still only contributing my previous amount. This company will hold your money hostage and refuse to give it back. If I could give 0 stars I would.

My employer changed the insurer to Manulife a few years ago. In that short time, I have noticed a HUGE difference in service and eligibility. I had some major dental work done (3 Dental Implants) and the first was completed under the previous insurer with no problems. The next two were under Manulife who was been a nightmare with constant delays and complications. I spoke with the employees at two different dental offices who deal with submitting claims and BOTH said that MANULIFE WAS THE WORST to deal with of all the insurers without question.

I went for a massage as per my package that I purchased, it says that it covers 80% of my massage plane. When I submitted my claim, I only received 35%. I called customer service to resolve the issue and they said: “we cannot cover the total 80% of your bill, As we only cover 80% of the first $100 only for massage”. My reason of frustration is that I went with my coworkers, we all have the same group benefit plan, and they have covered the total 80% for everybody but me. It’s an unfair move and after I mentioned it to the escalation team, it has not been resolved. I will move myself and my family to a different company that will not hustle us like this.